topic Re: Exceeded login attempts in Get Support

Exceeded login attempts

hollynw2011 — Sun, 17 Jul 2022 15:36:59 GMT

Hi all

I was trying to log in to update my billing information as it changed, but exceeded my log in attempts. Do I just have to wait an hour or so and try again or is there support that I have to contact in order to log in again?

thanks

Re: Exceeded login attempts

MrSpock — Sun, 17 Jul 2022 15:41:11 GMT

@hollynw2011 No actually it is a three hour wait now when you login again try a different browser ,if you do need support you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Exceeded login attempts

Meow — Sun, 17 Jul 2022 15:39:08 GMT

Yes, you should wait at least 1h before attempting to log in again. Maybe you should try different browser and type credential accurately.

Re: Exceeded login attempts

hTideGnow — Sun, 17 Jul 2022 15:39:11 GMT

@hollynw2011 if it is locked, you need to wait 3 hours

But you tried again? what did it say? maybe a screenshot?

Re: Exceeded login attempts

twlpc96 — Sun, 17 Jul 2022 16:10:44 GMT

My ticket is related to MyAccount and they admitted that it's their end. Lots of people here have the issue, it also includes AutoPay for some people. They're on it.