topic Re: Addons and talk usage history missing in new self serve? in Get Support

Addons and talk usage history missing in new self serve?

jor123 — Fri, 15 Jul 2022 00:51:01 GMT

Few minor bugs I'm not sure if everyone is experiencing, or just me:

Is anyone else missing their data addons (bonuses from previous holiday giveaways etc) in self serve? Mine were all showing up fine the first time I checked, but none listed now.

Also voice calls don't seem to be populating in usage history anymore (SMS, MMS and data are all there):

Re: Addons and talk usage history missing in new self serve?

Dunkman — Fri, 15 Jul 2022 00:59:36 GMT

@jor123

I just signed in and everything sees fine. I can see my add ons and usage history. However, there were a few account error messages before the page started working properly.

Public mobile is still "fixing" things in the new My Account. Now, I can see my various legacy Rewards (like loyalty, friend, pre-authorized payments), but I could not see them before.

Maybe try again in a few hours or tomorrow. Things should be fine.

Re: Addons and talk usage history missing in new self serve?

JL9 — Fri, 15 Jul 2022 03:02:27 GMT

Yeah seems to be various bugs off and on unfortunately

Re: Addons and talk usage history missing in new self serve?

jor123 — Fri, 15 Jul 2022 13:15:46 GMT

Oddly the talk history is showing up for today (only), but still no addons listed. Hopefully they haven't been lost .lol

Re: Addons and talk usage history missing in new self serve?

Greg_R844 — Fri, 15 Jul 2022 18:12:36 GMT

Yep, there's definitely some problems with the usage. I have been trying to figure out my talk minutes used and on the screen if I filter for the last 15 days I only see 3 days worth of transactions which is page 1 with no other pages to navigate to. I tried the download option on the screen and got everything for the last 3 months in an excel spreadsheet. A quick filter and managed to get my outgoing calls which look more reasonable when I looked at the date range I was interested in. Note: Give the download a minute or two as it wasn't very quick and I clicked it twice which seemed to try to download it twice.

Re: Addons and talk usage history missing in new self serve?

jor123 — Sun, 17 Jul 2022 15:30:45 GMT

Yeah, oddly my data addons are still completely missing.