topic Re: charged wrong payments in Get Support

charged wrong payments

edlau1 — Sun, 17 Jul 2022 05:23:22 GMT

i was paying $19.04 and my wife was paying $14.56 every month

but this month ,we got charged $24.64 and @$25.76.

even though she just changed the plan of $15 to $25。i referred my wife, i still should get the rewards.

Re: charged wrong payments

Timer — Sun, 17 Jul 2022 05:38:58 GMT

@edlau1

yes you will getting the referred rewards

and the plan price plus tax

Re: charged wrong payments

dust2dust — Sun, 17 Jul 2022 05:42:07 GMT

i was paying $17 and my wife was paying $13 every month but this month ,we got charged $22 and @$23. even though she just changed the plan of $15 to $25。i referred my wife, i still should get the rewards.

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We like the pretax dollars here. So your wife was on the $15 plan with likely the $2 autopay. Then she changed up to the $25, again with the $2 autopay. So that's all good.

What plan are you on? How long have you been here? Did you make use of the refer a friend $5 promo at some point? And now maybe it's over and your cost went back up to not $5 less. $25 plan with autopay and that referral.

Re: charged wrong payments

BKNS27 — Sun, 17 Jul 2022 07:32:48 GMT

@edlau1

You can login to your account tomorrow morning and click on My Rewards. It will have a breakdown of your monthly charge including all taxes on your plans.

Re: charged wrong payments

softech — Sun, 17 Jul 2022 13:43:13 GMT

@edlau1 both you and your wife changed to $25 plan? Or you always on $25 plan?

Charges on your wife was correct for sure ( $14.56 = ($15-$2) + tax and $25.76 = ($25-$2) + tax )

For you , do yo have a $25 plan, too? when you referred your wife, it was around Christmas time and you got a special $5 x 6 months bonus? If that is the case, you would have a $5 as available fund and hence it was charging you $19.04 for 6 months like that :

($25 - $2 Autopay - $1 friend referral - $5 credit from the special bonus) + 12% tax

But the $5 credit was just 6 months and you should have got the last one already, so, this month, it goes back to:

($25 - $2 Autopay - $1 friend referral ) + 12% tax