topic Re: Need help in Get Support

Need help

Grayone99 — Sun, 17 Jul 2022 06:45:52 GMT

Hi I bought some add ONS but I can't use them use the site is down when will it be up or how can I get my account pin reset to me so I can use my phone I am needing help

Re: Need help

computergeek541 — Sun, 17 Jul 2022 06:55:29 GMT

@Grayone99 wrote:
Hi I bought some add ONS but I can't use them use the site is down when will it be up or how can I get my account pin reset to me so I can use my phone I am needing help

Which add-ons did you buy and what type of services are you trying to use? The Self Serve page being down is unrelated to your add-ons not working. To reset your account PIN, wait until daytime and the site should be working again and you can perform that process from within your Self Serve account.

Re: Need help

hTideGnow — Sun, 17 Jul 2022 13:24:34 GMT

HI @Grayone99 site is now up. You can check if the add-on was purchased successfully and showing on My Account

For most add-on, you might want to reboot your device to make the add-on working