topic Re: trouble with payment in Get Support

trouble with payment

a1foxes — Sun, 17 Jul 2022 00:19:24 GMT

I dont have the full amount on 1 card, and the process wont allow me to make partial payments. this is ridiculous. If I lose service, I cant call my doctor, i cant call for a cab to the doctor, I dont know if I'll even be able to call for an AMBULANCE. Given my disabled condition thats a huge problem I've never been late paying before, why is there no grace period?

Re: trouble with payment

esjliv — Sun, 17 Jul 2022 00:22:59 GMT

@a1foxes

You could try to see if you could obtain a top up with a voucher while you wait until you can get your credit card top up working:

https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

See if you can have CSA assist you.

Re: trouble with payment

hTideGnow — Sun, 17 Jul 2022 00:23:42 GMT

HI @a1foxes do you meant the system does not allow you to pay an amount lower than your Amount Due amount? What is your amount due ? how much you were trying to pay?

Was it similar to this?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment/m-p/846549#M571748

do you mind to post a screenshot?

Re: trouble with payment

BKNS27 — Sun, 17 Jul 2022 00:53:39 GMT

@a1foxes

Unfortunately, PM is automated so there will be no grace period.

If you use a credit card, you will pay your CC at a later date and right away.