topic Re: Trouble making a payment in Get Support

Trouble making a payment

Penash2022 — Sat, 16 Jul 2022 23:57:46 GMT

When I go to payment method > manage my payment and try to update credit card info I keep getting “oops something went wrong”. My registered credit card is expired and I do not see any way to update this credit card info!

Re: Trouble making a payment

hairbag1 — Sun, 17 Jul 2022 00:03:36 GMT

Get a payment voucher at Shell Gas stations or Walmart...then dial 611 to add to your account.

Then deal with cc issue when website stabilizes.

Re: Trouble making a payment

JK8 — Sun, 17 Jul 2022 00:08:44 GMT

@Penash2022

Try clearing your browser cache and history. Close browser and then open a new window in incognito. Try chrome.

Re: Trouble making a payment

MrSpock — Sun, 17 Jul 2022 00:10:38 GMT

@Penash2022Hi there are a lot of issues with the new upgrades, contact a cs agent to manually input your cc updates , to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH