topic Re: Won't accept new payment method, won't let me make a payment in Get Support

Won't accept new payment method, won't let me make a payment

sarahetheringto — Fri, 15 Jul 2022 21:25:35 GMT

My account was suspended today due to CC not working. I have tried over 30 times to enter a different card and each time it says 'oops something went wrong please try again later' OR it says the format for the expiry is wrong- which it isn't. I am just trying to make a payment and change my card!!! Help please!

Re: Won't accept new payment method, won't let me make a payment

Timer — Fri, 15 Jul 2022 21:28:36 GMT

@sarahetheringto

tried other browser and clear cache and cookies and use one page inPrivate mode,

Re: Won't accept new payment method, won't let me make a payment

MrSpock — Fri, 15 Jul 2022 21:30:56 GMT

@sarahetheringto Hi there have been a lot of issues contact customer service to manually input it contact a cs agent, to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Won't accept new payment method, won't let me make a payment

hTideGnow — Fri, 15 Jul 2022 21:30:42 GMT

HI @sarahetheringto You tried too many times and possibly triggered PM's own fraud lock on your account. You need PM CS agent's help to get this resolve, maybe they can add the card for you as well

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Won't accept new payment method, won't let me make a payment

esjliv — Fri, 15 Jul 2022 21:34:31 GMT

@sarahetheringto - the 30 times could have been an issue.

You could just try again in over an hour's time, after which hopefully the lock will be lifted if your card got locked from too many attempts; if you do not hear back from a CSA by then, that is.

Re: Won't accept new payment method, won't let me make a payment

MKingdon — Fri, 15 Jul 2022 21:51:22 GMT

I have the same issue. Tried numerous times to change ( update ) the credit card.Moving to a new provider

Re: Won't accept new payment method, won't let me make a payment

softech — Fri, 15 Jul 2022 21:54:20 GMT

HI @J_PM Do we have problem with the payment system in the last couple days?

Some people cannot even activate , got stuck with the credit card

Some cannot pay with the card on the system and some cannot add /update card

Probably need this fixed as PM is loosing customers from the issue

Re: Won't accept new payment method, won't let me make a payment

Jasonkarabelas2 — Sat, 16 Jul 2022 14:37:46 GMT

Mine has been like that, I changed banks and I cant add a new card wrong date format. I tried all friggin day yesterday, any help since public mobile isnt helping, would be most appreciatrf.

Re: Won't accept new payment method, won't let me make a payment

hTideGnow — Sat, 16 Jul 2022 14:40:09 GMT

Hi @Jasonkarabelas2

usually a ticket using chatbot is needed, but many ppl have trouble submitting ticket with chatbot.

Please direct message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Won't accept new payment method, won't let me make a payment

Jasonkarabelas2 — Sat, 16 Jul 2022 14:43:10 GMT

Thanks left them a message, hopefully this isnt a month long project, friggin mad.

Re: Won't accept new payment method, won't let me make a payment

Jasonkarabelas2 — Sat, 16 Jul 2022 14:45:13 GMT

Tried everything except closing my account and reopening it, frustrated, getting angry, also there is nor register other card option like there used to be.

Re: Won't accept new payment method, won't let me make a payment

Jasonkarabelas2 — Sat, 16 Jul 2022 14:45:56 GMT

I might as well too, before I throw this phone across the room.

Re: Won't accept new payment method, won't let me make a payment

sarahetheringto — Sat, 16 Jul 2022 21:57:17 GMT

I've been trying now for 24 hours and not having a phone is screwing with so many other things I need to do. I'm giving Public one more day then switching this is ridiculous.

Re: Won't accept new payment method, won't let me make a payment

sarahetheringto — Sat, 16 Jul 2022 21:58:36 GMT

24 hours and still PUBLIC MOBILE won't let me make a payment. I also cannot submit a ticket. I am at the point where paying a little extra a month is worth customer service. How can they not fix this problem?? You'd think they want to get payments.

Re: Won't accept new payment method, won't let me make a payment

sarahetheringto — Sat, 16 Jul 2022 21:59:01 GMT

ticket won't submit

Re: Won't accept new payment method, won't let me make a payment

sarahetheringto — Sat, 16 Jul 2022 21:59:58 GMT

I also got the wrong date format notice. But mostly just 'oops, something went wrong try again later.' 24 hours later and still same. 😡

Re: Won't accept new payment method, won't let me make a payment

sarahetheringto — Sat, 16 Jul 2022 22:00:47 GMT

Yes, about to lose me. It's been 24 hours of trying to make a payment. Still this message 'oops, something went wrong please try again later'

Re: Won't accept new payment method, won't let me make a payment

sarahetheringto — Sat, 16 Jul 2022 22:01:58 GMT

thanks but it's not an issue on my end. my card is not locked. I've been trying now for 24 hours and going to switch if it's not fixed by end of day.

Re: Won't accept new payment method, won't let me make a payment

sarahetheringto — Sat, 16 Jul 2022 22:03:10 GMT

this is not the issue. Read below- others having same issue. I am not entering anything wrong. From the first time it said 'oops, something went wrong please try again later'. I am trying to change my payment info. Simple it should be.

Re: Won't accept new payment method, won't let me make a payment

dabr — Sat, 16 Jul 2022 22:02:57 GMT

@sarahetheringto Yeah, the ticket submission isn't going well, so try sending a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

As for payments, perhaps purchase a voucher from any of the big retailers, gas stations or convenience store and load the funds by dialing 611 on your phone. There's also online sellers like recharge.com will email the voucher for a small fee. This gives you time to sort out the card issue.