topic Re: My account is blocked /forgot my security question in Get Support

My account is blocked /forgot my security question

anacatalinabern — Sat, 16 Jul 2022 21:05:52 GMT

Hello my name is Ana and I had been trying to login in to my account.i try several links @diferents time of the day but doesn't work it is very frustrating 😣😣😣😩 at this point I ready to leave this company I just need help to go in to my account r.if some one can helpme ireally Wil be eternally grateful xxxxxxxxxxxx@xxxxxxxxxx

Re: My account is blocked /forgot my security question

dabr — Sat, 16 Jul 2022 17:14:40 GMT

@anacatalinabern If you're locked out with too many incorrect attempts at login, you'll now have to wait 3 hours before before trying again. Clear browser cache/cookies and use incognito/privacy mode before retrying.

If unable to remember your password then submit a ticket and ask customer support to reset the password via chatbot here: https://www.publicmobile.ca/en/on/get-help

Re: My account is blocked /forgot my security question

MrSpock — Sat, 16 Jul 2022 17:30:22 GMT

@anacatalinabern hi if you can’t get into your account get customer service agent to reset it you can open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: My account is blocked /forgot my security question

Timer — Sat, 16 Jul 2022 17:17:59 GMT

@anacatalinabern

contact to support team by CS_Agent to reset