topic Re: Dark Pattern in Get Support

Dark Pattern

Stolk — Sat, 16 Jul 2022 16:03:14 GMT

Public Mobile is using Dark Patterns.
Adding an add-on is easy, but they provide no apparent way to remove one.

how can I remove my extra data option?

Re: Dark Pattern

hTideGnow — Sat, 16 Jul 2022 16:07:15 GMT

@Stolk PM is prepaid and usually no refund

but open ticket with CS agent to discuss

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Dark Pattern

MrSpock — Sat, 16 Jul 2022 16:07:21 GMT

@Stolk Hi there is no way to remove them unless you bought one by accident and haven’t used any of it yet you can contact customer service agent to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Dark Pattern

Stolk — Sat, 16 Jul 2022 16:08:56 GMT

You misunderstood

I do not want a refund.

i just want to stop the add on.

the fact that it is automatically re added is another dark pattern.

Re: Dark Pattern

hTideGnow — Sat, 16 Jul 2022 16:12:16 GMT

Hi @Stolk all addons are one time purchase, won't automatically reapply

post a screenshot and explain more

Re: Dark Pattern

MrSpock — Sat, 16 Jul 2022 16:17:11 GMT

@Stolk add-ons don’t automatically renew but it does stay on your account until this is all used up you won’t be charged for it twice

Re: Dark Pattern

dust2dust — Sat, 16 Jul 2022 16:25:18 GMT

This is the second time I've seen this term so I had to look it up. Not so dark now eh 🙂

Adding - this is one of two of the big 3 main providers and their sub-brands that have add-ons that stay on the account after initial purchase. The other is Koodo. Both Telus. None of the others do this. The add-ons drop at the next renewal if not fully used.

Re: Dark Pattern

Stolk — Sat, 16 Jul 2022 16:49:30 GMT

yes, you are right. Not so dark now.

having to make a forum account and having to go through chat bot to open a ticket, definitely is though.