topic Re: Payment Processing Error: Oops! Something went wrong, please try again later. in Get Support

Payment Processing Error: Oops! Something went wrong, please try again later.

Komran — Sat, 16 Jul 2022 21:19:11 GMT

It seems that many people are having this issue... essentially, my auto-pay did not go through and when I go to change credit cards I am hit with the following error: "Oops! Something went wrong, please try again later."

My mom is also with Public Mobile and experiencing this issue. I have tried using two of her credit cards and one of mine. All have failed. It appears to be an issue on Public Mobile's end but it seems they have failed to acknowledge it at this point. Before switching to another company... I was wondering if I can buy a payment voucher until this mess gets sorted. I live in St. John's, Newfoundland and I am unsure where I can find one here. Does anyone know where I can find one where I am located or if I am able to buy one online and have the code emailed to me?

Thanks!

Re: Payment Processing Error: Oops! Something went wrong, please try again later.

hTideGnow — Sat, 16 Jul 2022 14:45:43 GMT

Hi @Komran

open ticket with PM support to get them to look into it or add the card for you

to open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment Processing Error: Oops! Something went wrong, please try again later.

hTideGnow — Sat, 16 Jul 2022 14:48:28 GMT

Hi @Komran

you can also buy voucher online at recharge.com, but with a small fees

Re: Payment Processing Error: Oops! Something went wrong, please try again later.

peternord — Sat, 16 Jul 2022 15:57:56 GMT

I had the same issue and I was able to update card info by using Google Chrome instead of Mozilla Firefox. Hope this helps ! 🙂

Re: Payment Processing Error: Oops! Something went wrong, please try again later.

hTideGnow — Sat, 16 Jul 2022 16:00:16 GMT

Great tips @peternord

Re: Payment Processing Error: Oops! Something went wrong, please try again later.

Komran — Sat, 16 Jul 2022 18:33:22 GMT

Unfortunately, I had tried using google chrome as well instead of Safari and neither of them worked. I ended up purchasing a payment voucher via recharge.com to reactivate my account.

Re: Payment Processing Error: Oops! Something went wrong, please try again later.

Komran — Sat, 16 Jul 2022 18:33:54 GMT

Thank you @hTideGnow, this is what I did and successfully reactivated my account.

Re: Payment Processing Error: Oops! Something went wrong, please try again later.

joeynewman2006 — Sat, 16 Jul 2022 18:36:04 GMT

I used Google Chrome as opposed to Firefox. Took a few minutes but did work.