topic Re: Sim problem in Get Support

Sim problem

jacobsnap — Sat, 16 Jul 2022 23:27:06 GMT

I have activated my account but still no service. I tried my new sim on other devices but still doesn't work.Are there any solutions?

softech — Sat, 16 Jul 2022 03:12:08 GMT

@jacobsnap does it show NO SIM ? No network? SIM not provisioned?

And it is not connecting to the network at all? Talk / Text / Data , none of them work?

it is possible a sim provisioning problem. just need to open ticket with PM Support and they can fix it from the back end

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Timer — Sat, 16 Jul 2022 03:13:18 GMT

do you port in

hairbag1 — Sat, 16 Jul 2022 03:17:25 GMT

Are you porting your old number to your PM account ?

popping — Sat, 16 Jul 2022 04:14:40 GMT

If you received a welcome email from PM, your SIM card should be activated. Otherwise, you SIM card may not be activated.