topic Re: data isnt working in Get Support

data isnt working

hwinne9j8 — Sat, 16 Jul 2022 23:31:21 GMT

hi i recently bought a uniherts phone, i put my Public mobile sim card in, I have service, texting and calling works but my data doesnt, its turned on but there is no symbol at the top showing it and it doesnt work, its been like this for over a week now. any ideas anyone thanks

Re: data isnt working

softech — Sat, 16 Jul 2022 02:45:51 GMT

@hwinne9j8 this sound like the phone might not have the proper APN settings and/or missing necessary bands for used on PM

Check the APN setup, you can compare to this:

Name: Mobile Internet
APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MMS Protocol: WAP 2.0
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type:GID
MVNO value: 4D4F

Re: data isnt working

Community_QA — Sat, 16 Jul 2022 02:46:31 GMT

@hwinne9j8 never heard of this brand. Android?

try Network Reset

Re: data isnt working

hwinne9j8 — Sat, 16 Jul 2022 03:08:45 GMT

Hi thanks for replying

so on my apn settings

under name it says "Telus SP"

under APN it says "sp.telus.com"

proxy is 74.49.0.18

port says 80

I doesnt show the protocol

my apn enable/disable is greyed out

mvno type is none

mvno value is greyed out as well

other then that its the same as you showed,

its significantly different would that be the issue?

Re: data isnt working

hwinne9j8 — Sat, 16 Jul 2022 03:09:39 GMT

yes its Android, I did the network reset no change though

Re: data isnt working

Timer — Sat, 16 Jul 2022 03:11:56 GMT

@hwinne9j8

APN Help Articles (publicmobile.ca)

tried sim card in other phone, and do rebooting phone

Re: data isnt working

softech — Sat, 16 Jul 2022 03:15:24 GMT

@hwinne9j8 wrote:
Hi thanks for replying
so on my apn settings
under name it says "Telus SP"
under APN it says "sp.telus.com"
proxy is 74.49.0.18
port says 80
I doesnt show the protocol
my apn enable/disable is greyed out
mvno type is none
mvno value is greyed out as well
other then that its the same as you showed,
its significantly different would that be the issue?

Both Proxy and Port should be blank

MVNO type:GID
MVNO value: 4D4F

If some are greyed out, you might need to create a new one and follow what I suggested above

Re: data isnt working

CS_Agent — Sat, 16 Jul 2022 13:11:13 GMT

Hi there!

My name is Leonardo and it will be my pleasure to help you today.

Please create a new APN with the following data:

Name PM

APN https://bit.ly/2WFlZSZ

Proxy Leave blank.

Port Leave blank.

Username Leave blank.

Password Leave blank.

Server Leave blank.

MMSC https://bit.ly/2WG7ZZ6

MMSC proxy 74.49.0.18

MMS port 80

MCC 302

MNC 220

Authentication type Leave blank.

APN type default,supl,mms

Please do not forget to SAVE at the end of the operation

and restart your phone.

If you have any other questions , I will be at your disposal.

Kindly
Leonardo CS Agent

Re: data isnt working

CS_Agent — Sat, 16 Jul 2022 21:24:42 GMT

Hello there! I hope your day is going well!
The system will automatically close the conversation in 24 hours if there is no reply.
I am doing this follow up to see if you have any other concerns.
Kindly,
Leonardo, CS_Agent