topic Re: Payment issue in Get Support

Payment issue

Tsultan01 — Sat, 16 Jul 2022 01:54:07 GMT

Hey I am trying to make a payment toward my account but I continually get an error message. I also tried to make the payment through another card but same issue. Please advise how I can make payment to reactivate my account

Re: Payment issue

softech — Sat, 16 Jul 2022 01:55:35 GMT

@Tsultan01 There has been some problem with the payment system on the new My Account.

do you know your 4 digits PIN, do you want to try making paying with *611?

or open ticket with PM Support and have them look into it

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Payment issue

Timer — Sat, 16 Jul 2022 02:25:53 GMT

@Tsultan01

tried other browser and clear cache and cookies and use one page inPrivate mode,

if what contact to support team by CS_Agent