topic Receive and send calls in Get Support

Receive and send calls

Doreenb — Fri, 15 Jul 2022 23:26:23 GMT

Not able to send receive calls for 2 days

Re: Receive and send calls

Timer — Fri, 15 Jul 2022 23:29:11 GMT

@Doreenb

do you getting new number or port your old number in here,

or contact to support team by CS_Agent

Re: Receive and send calls

Doreenb — Fri, 15 Jul 2022 23:32:09 GMT

Had this # for 3 years

Re: Receive and send calls

Timer — Fri, 15 Jul 2022 23:33:58 GMT

@Doreenb

do you take SIM card out and put it back or tried in other phone.

Re: Receive and send calls

Doreenb — Fri, 15 Jul 2022 23:51:22 GMT

Yes it dose the same thing in other phone

Re: Receive and send calls

Timer — Fri, 15 Jul 2022 23:53:12 GMT

@Doreenb

in above a link contact to support

Re: Receive and send calls

Doreenb — Fri, 15 Jul 2022 23:55:13 GMT

Where do I find the link

Re: Receive and send calls

hTideGnow — Fri, 15 Jul 2022 23:59:10 GMT

@Doreenb wrote:
Where do I find the link

HI @Doreenb no need to find link here you are to contact CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437