topic Re: Port issue - please help in Get Support

Port issue - please help

selinali2728 — Fri, 15 Jul 2022 23:14:54 GMT

Yesterday I ported old Fido number to new Public Mobile SIM.

Fido confirmed the port was unsuccessful.

I am unable to reach a customer service agent to re-initiate the port. I am unable to submit a Public Mobile support ticket after many attempts.

Please contact me to support with re-initiating port. Otherwise would like a refund. Thanks.

Re: Port issue - please help

Timer — Fri, 15 Jul 2022 23:17:50 GMT

@selinali2728

contact to support team by Private Messages CS_Agent

Re: Port issue - please help

MrSpock — Fri, 15 Jul 2022 23:28:19 GMT

@selinali2728 @Hi did you leave Fido sim in your phone to receive transfer request? You need to reply yes within 90 minutes or your port will fail I will send you Telus porting dept phone number, check your community envelope