topic 4G in Get Support

4G

carowich27 — Fri, 15 Jul 2022 23:13:48 GMT

Hi,

I just changed my plan from 3G to 4g but I noticed i only have the cellular option of lte and 3g on my phone. Will this update once the new plan goes into effect or do I need a new sim?

Re: 4G

Timer — Fri, 15 Jul 2022 23:16:18 GMT

@carowich27

no need new SIM,

take SIM card out and put it back, or is take 48hr to updated, and rebooting phone.

Re: 4G

MrSpock — Fri, 15 Jul 2022 23:16:25 GMT

@carowich27 Hi it takes up to 48 hours for change in your account no new sim needed

Re: 4G

fujiyama — Fri, 15 Jul 2022 23:59:39 GMT

LTE is 4G. It's labeled differently depending on what phone you have but they're the same thing.

So yeah, like the others said, wait for the change to take effect and check your connection type.

Re: 4G

hTideGnow — Sat, 16 Jul 2022 00:06:48 GMT

HI @carowich27 Yes, oracles confirmed that the new plan will take 24 to 48 hours to start.

You should be ok to just leave your phone to Automatic (some phones shows LTE/3G/2G), the phone will choose the LTE and connect at the best speed.

You can try to reboot the phone every couple hours and check if the new speed arrived

Re: 4G

DennyCrane — Sat, 16 Jul 2022 04:44:39 GMT

Your network wont change. We already use the 4g/LTE network, but our speed is throttled. All this plan should do is remove the throttle.

Re: 4G

computergeek541 — Sat, 16 Jul 2022 06:09:44 GMT

@fujiyama wrote:
LTE is 4G. It's labeled differently depending on what phone you have but they're the same thing.

So yeah, like the others said, wait for the change to take effect and check your connection type.

Carriers have added to the confusion by refering to the HSPA network as 4g for several years. To date, many phones actually mean the HSPA network when it gives a 4g indicator.

Re: 4G

computergeek541 — Sat, 16 Jul 2022 06:15:05 GMT

@carowich27 wrote:
Hi,

I just changed my plan from 3G to 4g but I noticed i only have the cellular option of lte and 3g on my phone. Will this update once the new plan goes into effect or do I need a new sim?

Public Mobile never had SIM cards that didn't allow connections to the LTE network. This is in contrast to carriers from before when when LTE didn't work unless upgrading the SIM card. Telus bought Public Mobile at time when most of those SIM cards swaps had already been completed by customers at the other carriers.