topic Re: Number transfer issue in Get Support

Number transfer issue

jacobsnap — Fri, 15 Jul 2022 21:07:15 GMT

Hello, I have requested to transfer my number from Koodo to public mobile yesterday but I have activated public mobile account without confirming a message from Koodo regarding my number transfer.

Could you please help me to transfer my number from Koodo? @number transfer

Re: Number transfer issue

hTideGnow — Fri, 15 Jul 2022 21:10:43 GMT

HI @jacobsnap

are you Koodo postpaid customer?

If so, you just need the text message. You can call the PM porting support team , they will arrange to have the sms send to your Koodo sim again.

I will message you the phone number. Please check your inbox on the top right for my message

Re: Number transfer issue

Timer — Fri, 15 Jul 2022 21:15:16 GMT

@jacobsnap

Request from support team by send private message to CS_Agent

Re: Number transfer issue

esjliv — Fri, 15 Jul 2022 21:20:46 GMT

@jacobsnap

If it's Koodo prepaid then you can click this link and type in “port request” to be put in touch with a Customer Support Agent (CSA).