topic Re: Lost Day of 30-Day Bill Cycle in Get Support

Lost Day of 30-Day Bill Cycle

PMUserDC — Wed, 13 Jul 2022 19:18:51 GMT

Hello!

I'm on a 30-day $15 plan. This cycle, my payment fell awkwardly on July 1. I didn't notice till today, but I was charged for this on June 30 (posted date July 4), but from the Payments tab under My Account, Payment History records show it was billed July 1.

No issue there. It's the fact that it now says my next payment is due July 30, but it should be July 31 (right?). For context, my recent payments have been: March 3, April 2, May 2, June 1, July 1 (paid June 30). These follow the 30-day pattern and would mean July 31 should be the next bill date, not July 30. Am I missing something?

Thanks for the help!

Re: Lost Day of 30-Day Bill Cycle

LegusY — Wed, 13 Jul 2022 19:26:06 GMT

The first day counts as the first day so July 1 = Day 1, July 30 = Day 30. Yes I think you might be right, and for this you should open a ticket and talk to a support agent to make some manual changes!

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost Day of 30-Day Bill Cycle

fujiyama — Wed, 13 Jul 2022 19:33:04 GMT

June 1 to June 30 is 30 days, so July 1 to July 30 is also 30 days (calculator here)

No errors here, the billing is weird due to Canada Day and it is weird to see the same start & end dates for two consecutive cycles with PM lol.

Your next cycle will start on July 31.

Re: Lost Day of 30-Day Bill Cycle

softech — Wed, 13 Jul 2022 19:35:37 GMT

@fujiyama wrote:
June 1 to June 30 is 30 days, so July 1 to July 30 is also 30 days (calculator here)

No errors here, the billing is weird due to Canada Day and it is weird to see the same start & end dates for two consecutive cycles with PM lol.

Your next cycle will start on July 31.

@fujiyama kind of like Pay Day. Every 2 weeks have a pay, and there could be 3 Fridays in a month and you get 3 pays

Except this is pay day for PM, they got 2 charges in a month

BTW, I think only PM is still using 30 days cycle. Both Lucky and Chatr are monthly, when will we join them ?

Re: Lost Day of 30-Day Bill Cycle

PMUserDC — Wed, 13 Jul 2022 19:58:01 GMT

@fujiyama Thanks for the response!

That would make sense if that were the pattern, but it isn't. The previous bill dates do not include the day as part of the 30. As examples from the previous bill days, my bill date of April 2 to May 2 (the next bill date) is 31 days if you include the day, 30 if you don't: https://www.timeanddate.com/date/durationresult.html?m1=04&d1=2&y1=2022&m2=5&d2=2&y2=2022&ti=on. It's the same with May 2 to June 1 (30 days if you don't include the day, 31 if you do): https://www.timeanddate.com/date/durationresult.html?m1=5&d1=2&y1=2022&m2=6&d2=1&y2=2022&ti=on. So July 1 to July 31 is 30 days if you include it, but 29 if you don't, and this is different from every billing cycle previous to it.

Also, the issue is that my bill payment wasn't June 30, but July 1. I was charged June 30, but my "next payment" had stated July 1 and the history of payments also shows July 1.

@softech Thanks for your response as well! Yes, I will have months with multiple payments, which is fine. But that should be July (1 and 31), not June (1 and 30).

Thanks!

Re: Lost Day of 30-Day Bill Cycle

PMUserDC — Wed, 13 Jul 2022 19:58:52 GMT

@LegusY Thanks so much for the reply and the link to the ticket. I'll follow up with them and see what they say.

Thanks!

Re: Lost Day of 30-Day Bill Cycle

fujiyama — Wed, 13 Jul 2022 20:35:34 GMT

You're right @PMUserDC I didn't think that through properly, my apologies. Hope the CSAs can sort that out for you quickly. Please come back and update us on the results👍

Re: Lost Day of 30-Day Bill Cycle

PMUserDC — Wed, 13 Jul 2022 20:45:44 GMT

@fujiyama All good! I appreciate the response all the same, as it could well have been something like that. It was ultimately really helpful to use the calendar calculator (which I've never seen before) to see that there was an actual difference.

I will let you know what results.

Thanks!

Re: Lost Day of 30-Day Bill Cycle

CS_Agent — Wed, 13 Jul 2022 21:33:01 GMT

Hi PMUserDC,

We are here to help you but, before we can do that, we need to make sure you’re the account owner. We do this to keep your personal information safe and ensure we’re only making account changes on your behalf.

You’ll be presented with 2 easy options to verify your identity. If you don’t have the required information for one of the two options, please let me know and we’ll find a secure alternative.

Please click on the link below and follow the steps: https://bit.ly/3O4YhW8

Best regards,
Julian
Public Mobile CS_Agent

Re: Lost Day of 30-Day Bill Cycle

PMUserDC — Wed, 13 Jul 2022 21:48:33 GMT

@CS_Agent Thanks for the follow-up! I have verified my identity.

Thanks!

Re: Lost Day of 30-Day Bill Cycle

PMUserDC — Wed, 13 Jul 2022 22:35:25 GMT

Just as an update: It was confirmed that the next bill (renewal) date should be July 31, so this change has been requested and should be updated in the system at some point. Sounds like it's probably an issue that came out of the website updates.

Thanks everyone for your help on this!

Re: Lost Day of 30-Day Bill Cycle

CountyDownIeUk — Fri, 15 Jul 2022 21:13:11 GMT

@PMUserDC

Does my post help?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Will-there-be-confusion-with-payments-Cha...

It might be the word BEFORE is no longer used.

Re: Lost Day of 30-Day Bill Cycle

hTideGnow — Fri, 15 Jul 2022 21:14:53 GMT

thanks @PMUserDC for the update!!

You helped to make the My Account better!!

Re: Lost Day of 30-Day Bill Cycle

PMUserDC — Fri, 15 Jul 2022 21:35:16 GMT

@CountyDownIeUk Thanks for drawing attention to the change in terminology!

It could be, but I don't know. From the response I got, I expect that the date for mine will be adjusted from July 30 to 31. If it were a terminology and subsequent billing date change, though, that should be for everyone. So it wouldn't explain why it seems that a few users are having this issue, but it's not affecting everyone.

Re: Lost Day of 30-Day Bill Cycle

CountyDownIeUk — Fri, 15 Jul 2022 21:42:03 GMT

@PMUserDC wrote:
@CountyDownIeUk Thanks for drawing attention to the change in terminology!

It could be, but I don't know. From the response I got, I expect that the date for mine will be adjusted from July 30 to 31. If it were a terminology and subsequent billing date change, though, that should be for everyone. So it wouldn't explain why it seems that a few users are having this issue, but it's not affecting everyone.

Hmmm but mine went back a day.

Original said before Aug 1....meaning July 31.

New says July 31.......one day back depending on how you want to interpret it.

Actually they both say the same thing.

I think I will print the range of dates to pick up more information.