topic Re: can't make a call in Get Support

can't make a call

Eddie-H — Fri, 15 Jul 2022 20:12:25 GMT

I just signed up for the 25$ unlimited minutes plan yesterday. My account is active. But now I can't make any phone call. The system says "You have used all your available minutes". What the hack is going on?

Re: can't make a call

Timer — Fri, 15 Jul 2022 20:14:06 GMT

@Eddie-H

tried rebooting phone, or take out sim and put back.

Re: can't make a call

Eddie-H — Fri, 15 Jul 2022 20:38:59 GMT

Tried both, didn't work. same problem.

Re: can't make a call

esjliv — Fri, 15 Jul 2022 20:54:33 GMT

@Eddie-H -

Try adding a '1' in front of the number if you are not already.

If the call completes even with the message, then just ignore the message. It should clear itself up.

If the call does not complete try toggling into airplane mode, or perform a reset of your network settings.

Perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If issues persist and you are not able to make calls, due to receiving this message, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: can't make a call

Eddie-H — Tue, 26 Jul 2022 15:42:28 GMT

tried the sim card in another phone. It worked. Then I change it back, It is working now. Don't know what was the problem. Both of my phone are Apple. Don't think any problem with my phone.

[👍 ..... Luddite]

Re: can't make a call

esjliv — Fri, 15 Jul 2022 20:57:23 GMT

@Eddie-H wrote:
tried the sim card in another phone. It worked. Then I change it back, It is working now. Don't know what was the problem. Both of my phone are Apple. Don't think any problem with my phone.

@Eddie-H - sometimes doing exactly what you just did (tried sim in a different phone, then back to your phone) does the trick on finicky things around here.

Well done, you solved it. 🙂

Don't be too surprised if that message comes back, try work-arounds and it should be gone again soon.

Welcome to PM!