topic Re: Switching Plans and Previous Promos in Get Support

Switching Plans and Previous Promos

Scotty2 — Fri, 15 Jul 2022 20:24:11 GMT

Hi - I am currently on the $40 plan with 4.5 GB (3G speed). I also have an additional 2 GB of data from promos I got in the past. If I change to the new $41 plan with 4GB of data at 4G speed, will I still keep my 2 GB of additional data I received in the past from promos? Thanks!

Re: Switching Plans and Previous Promos

dabr — Fri, 15 Jul 2022 20:27:29 GMT

@Scotty2 Yes, all add-ons gifted or bought stay with your account and are not affected by any plan changes. edit: unless you have promo data from activation which can be lost, although unlikely if upgrading plans, however, YMMV.

Re: Switching Plans and Previous Promos

Timer — Fri, 15 Jul 2022 20:26:52 GMT

@Scotty2

my option to you to contact support team to make sure about it,

go to your private message and type CS_Agent to you contact support.

Re: Switching Plans and Previous Promos

dabr — Fri, 15 Jul 2022 20:35:17 GMT

There is no need to confirm with CSA's, add-ons stay with the account except for promo data at activation which may have conditions attached to it.

edit: @Scotty2 What plan are you changing to? You should be fine if you are upgrading to higher or same value plan with any promo data.

Re: Switching Plans and Previous Promos

Scotty2 — Fri, 15 Jul 2022 20:36:09 GMT

Thanks. I'll contact cs_agent for clarity.

Re: Switching Plans and Previous Promos

Scotty2 — Fri, 15 Jul 2022 20:37:15 GMT

Thanks!

Re: Switching Plans and Previous Promos

Meow — Fri, 15 Jul 2022 20:38:08 GMT

If that promo 2GB was a GIFT and not related to Plan promo, you can upgrade/downgrade your Plan and keep it.

Re: Switching Plans and Previous Promos

Timer — Fri, 15 Jul 2022 20:39:03 GMT

@dabr

i know the add-ons is will be keep it and not expiry day until use it all,

but i read for that 2GB Free promo code 2GBBONUS if change plan will losing

Re: Switching Plans and Previous Promos

dabr — Fri, 15 Jul 2022 20:40:52 GMT

@Scotty2 Can you clarify what promo 2GB data you got in the past. Was it at activation or holiday gifts from PM?

Re: Switching Plans and Previous Promos

dabr — Fri, 15 Jul 2022 20:43:39 GMT

@Timer Agree that activation promo data may have conditions but will usually stay unless the customer downgrades to lower value plan. However, OP can confirm with CSA to clarify the terms of any promo.

Re: Switching Plans and Previous Promos

Timer — Fri, 15 Jul 2022 20:47:45 GMT

@dabr

if any customer has that 2GB Free promo code 2GBBONUS , and doing change plan to higher price is will be not losing and for lower price plan off course will losing,

Re: Switching Plans and Previous Promos

hTideGnow — Fri, 15 Jul 2022 20:53:32 GMT

HI @Scotty2

it is strictly YMMV. There is still a chance that you will lost your promotion even you moving up your plan. That was what the terms in the promotion said.

One Senior agent said it once that moving up the plan will no loss the promo, but she only reply on that single post and that can mean only that only apply to that particular promotion

To be safe, I would suggest to open ticket with PM CS agent to confirm before you move, unless you don't mind you will loss it. Keep in mind, the terms of all those promotion clearly stated that you have to stay on the same plan.

Re: Switching Plans and Previous Promos

LeePublic — Fri, 15 Jul 2022 21:44:49 GMT

I just asked CSAgent the same question, and he said I would lose the 2GBBONUS data promo if I switch plans given it was in the terms and conditions of the promo.

Re: Switching Plans and Previous Promos

Timer — Fri, 15 Jul 2022 23:07:13 GMT

@dabr @Scotty2

confirm from CS_Agent, When the customer changes the plan, he loses the promos.
Check this link

Things to know about redeeming your promos (publicmobile.ca)

Re: Switching Plans and Previous Promos

Scotty2 — Fri, 15 Jul 2022 23:32:40 GMT

I messaged cs_agent and they said I would NOT lose any of my promos/add-ons if I upgrade the plan.

Re: Switching Plans and Previous Promos

dust2dust — Fri, 15 Jul 2022 23:45:03 GMT

It could still depend on which 2gb bucket you have. But keep that message from them elsewhere as proof.

Re: Switching Plans and Previous Promos

dabr — Sat, 16 Jul 2022 00:06:25 GMT

@Timer From my reading of the highlighted wording in your link, I would say PM is suggesting that the promo won't be lost if switching to another eligible plan, which would have been any plan that was more the $35 (perhaps $25 depending on which promo is being discussed). OP is moving from $40 plan to $41.25 so should qualify.

@Scotty2 Glad you asked CSA to clarify and yes keep that response should anything go awry.

@LeePublic Are you downgrading or upgrading your plan? Perhaps you should ask anothe CSA since OP has had CSA confirm that he won't lose his promo data.

Promo Timing: Provided you switch to a different plan that is eligible for a promo, a promo can be applied when you change your plan immediately or on your next renewal date. If you choose to change your plan on your next renewal date, the promo will be applied the next time your base plan renews. If you cancel the plan change before it’s applied to your account, you will lose the promo.

Re: Switching Plans and Previous Promos

Timer — Sat, 16 Jul 2022 00:38:36 GMT

@dabr

Agree so should qualify but some promo depend on system will keep it or not but if lose can't be add
and the OP need to tried and take a chance.

Re: Switching Plans and Previous Promos

dabr — Sat, 16 Jul 2022 00:44:10 GMT

@Timer Anything is possible but getting a confirmation that promo won't be lost and reneging on it would be very bad optics for PM.

Re: Switching Plans and Previous Promos

LeePublic — Sat, 16 Jul 2022 01:39:22 GMT

@dabr I am planning to upgrade plans. (From $35 to $45)