topic Re: email in Get Support

email

joette — Fri, 15 Jul 2022 20:30:26 GMT

my email address is not valid anymore so i am unable to login to my account to update my payment information. How can i change to a new email address?

Re: email

RossN — Fri, 15 Jul 2022 20:35:32 GMT

@joette Hi you need to contact customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email password

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: email

Meow — Fri, 15 Jul 2022 20:35:51 GMT

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: email

Timer — Fri, 15 Jul 2022 20:41:08 GMT

@joette

contact to support team to change email by CS_Agent