topic Re: Self Serve in Get Support

Self Serve

Melvs — Fri, 15 Jul 2022 18:20:43 GMT

Hello

Please grant me the common courtesy of explaining to me the specific directions to

ACCESS MY TWO SELF SERVE ACCOUNTS so that I can continue to make payments, add money to my accounts, determine my phone call details and data usage.

I have managed to log into my accounts successfully but the new process does not direct me to the self serve account. All I get is:

"Introducing My Account, Public Mobile's brand new self-serve portal!

It's mobile-optimized and packed with a ton of new features. Purchase plans and add-ons in a single step, view plan usage, and so much more.Click here to know more."

Clicking here to know more DOES NOT GET ME TO SELF SERVE

AM I LOCKED OUT OF THE SELF SERVE MENU?

PLEASE HELP

Melvs

Re: Self Serve

dabr — Fri, 15 Jul 2022 18:34:06 GMT

@Melvs You're trying the My Account to login? Here's the link to My Account: https://selfserve.publicmobile.ca/

Here's the link to My Rewards, which is separate login but same email/password login as your self serve: https://www.publicmobile.ca/myrewards

edit: @Melvs I've just tried logging into my self serve and had no problems. If this is the first time you're trying to login since PM rolled out the new designed self serve account, you'll need to enter a 6 digit code which can be sent to your email or phone. You can also disable it for future logins if you want.

Re: Self Serve

MrSpock — Fri, 15 Jul 2022 18:28:50 GMT

@Melvs Hi if you activated in store you need to create an account if you activated online you go to my accounts type in your email and password if you are not sure contact a cs agent to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Self Serve

Melvs — Fri, 15 Jul 2022 19:41:25 GMT

If you had read my message, it states that I logged in successfully.

The Issue Is:

This is what I get:

"Introducing My Account, Public Mobile's brand new self-serve portal!

It's mobile-optimized and packed with a ton of new features. Purchase plans and add-ons in a single step, view plan usage, and so much more.Click here to know more."

Clicking here to know more DOES NOT GET ME TO SELF SERVE

AM I LOCKED OUT OF THE SELF SERVE MENU?

PLEASE HELP

Melvs

Re: Self Serve

Melvs — Fri, 15 Jul 2022 19:44:14 GMT

If yo have read my message the login in is successful, but

This is what I get:

"Introducing My Account, Public Mobile's brand new self-serve portal!

It's mobile-optimized and packed with a ton of new features. Purchase plans and add-ons in a single step, view plan usage, and so much more.Click here to know more."

Clicking here to know more DOES NOT GET ME TO SELF SERVE

AM I LOCKED OUT OF THE SELF SERVE MENU?

PLEASE HELP

Melvs

Re: Self Serve

hTideGnow — Fri, 15 Jul 2022 19:45:44 GMT

HI @Melvs do you mind to share a screenshot?