topic Re: how to submit a ticket in Get Support

how to submit a ticket

nelson_santos13 — Fri, 15 Jul 2022 19:31:59 GMT

Everytime I attempt to submit ticket, it indicates an error. I am able to verify my acoount, but encounter error when submitting

Re: how to submit a ticket

softech — Fri, 15 Jul 2022 19:34:37 GMT

@nelson_santos13 What is the issue you can PM Support to help? Maybe you can try to share your problem and we can try to help.

But to open ticket with PM Support, here you are. If too much trouble, use Method 2 below:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: how to submit a ticket

Timer — Fri, 15 Jul 2022 19:40:21 GMT

@nelson_santos13

contact to support team private message by CS_Agent

Re: how to submit a ticket

nelson_santos13 — Fri, 15 Jul 2022 19:41:06 GMT

I have followed the same bs with 4 attempts and get the same result "error in submitting ticket". I believe it is on the network

Re: how to submit a ticket

softech — Fri, 15 Jul 2022 19:42:36 GMT

@nelson_santos13 wrote:
I have followed the same bs with 4 attempts and get the same result "error in submitting ticket". I believe it is on the network

@nelson_santos13 make it simpler than, just direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: how to submit a ticket

JCHIH — Sat, 16 Jul 2022 13:53:34 GMT

I need to set up my account and I can't create a ticket. please help. I need to make a payment. The public site is very stupid and no response.

Re: how to submit a ticket

hTideGnow — Sat, 16 Jul 2022 14:37:24 GMT

@JCHIH just message them with direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent