topic Re: Email address change in Get Support

Email address change

Nana1967 — Fri, 15 Jul 2022 21:16:26 GMT

I no longer have access to my email acct that is registered here how can I change it to reflect current email

Re: Email address change

dabr — Fri, 15 Jul 2022 19:10:06 GMT

@Nana1967 You'll need to ask customer support to change that. Send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Email address change

hTideGnow — Fri, 15 Jul 2022 19:11:55 GMT

HI @Nana1967

you still cannot change the email address used in My Account

You need to have CS Agent to help. Just open them a ticket

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Change username
Then click Click " Forgot Self-Serve Email"
now Click "Contact Us"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437