topic Regarding the cell phone I bought in Get Support

Regarding the cell phone I bought

Samira77 — Fri, 15 Jul 2022 21:10:31 GMT

I bought a phone for the past 2 months now I didn't receive it I've sent several emails but there is no reply I spoke to UPS they said I should talk to public mobile and I don't know how to contact them can you please help me

Re: Regarding the cell phone I bought

MrSpock — Fri, 15 Jul 2022 19:01:06 GMT

@Samira77 hi contact a cs agent, to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Regarding the cell phone I bought

Timer — Fri, 15 Jul 2022 19:44:43 GMT

@Samira77

go to your private message type CS_Agent to contact support team

Re: Regarding the cell phone I bought

hTideGnow — Fri, 15 Jul 2022 19:46:44 GMT

HI @Samira77

for cell phone purchase, you have to use direct message and include them the order number (do not try to use Chatbot to open ticket, it is still not working)

to message CS Agent directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent