topic Re: I cant make any phone calls in Get Support

I cant make any phone calls

44 — Fri, 15 Jul 2022 17:10:55 GMT

I cant make any phone calls or text all of a sudden. Im an old customer. What’s happening? In my account it says my account is active.
anyone else with this issue?
do we all have to order a new sim card since they are with telus now?

thanks

Re: I cant make any phone calls

RossN — Fri, 15 Jul 2022 17:15:48 GMT

@44 Hi no new sim we were always part of the Telus family does anything work?

Re: I cant make any phone calls

Margaret0 — Fri, 15 Jul 2022 17:56:38 GMT

I don't have any mobile either. I noticed 30min ago.

Re: I cant make any phone calls

dabr — Fri, 15 Jul 2022 18:24:30 GMT

@44 @Margaret0 First try rebooting or toggling airplane mode on/off. You can try your SIM in another phone to rule out any device issues. Another option is to try setting the network mode to 3G/WCDMA.

edit: If you're both still unable to get service, I would send a private message (since chatbot is also acting up) to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cant make any phone calls

44 — Sat, 16 Jul 2022 04:45:45 GMT

Hi, thanks for your reply.. and no nothing works even when i reset my phone.. 😕