topic Re: Payment not working in Get Support

Payment not working

441_ — Fri, 15 Jul 2022 17:30:55 GMT

I have tried adding a payment card since the website has changed and everytime it tells me “oops! Something went wrong, try again later”

my plan resets tomorrow and I can’t pay, why won’t they take my money🤦🏻‍♂️

Re: Payment not working

RossN — Fri, 15 Jul 2022 17:36:52 GMT

@441_ Hi try using a different browser in ingognito or secret mode if nothing works contact a customer service agent so they can manually add it

1. you can open a ticket through Simon here https://publicmobile.ca

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Payment not working

hTideGnow — Fri, 15 Jul 2022 17:37:21 GMT

HI @441_ try to use Incognito mode or use another browser and see if it works.

You can also try on another computer

If still not working, please open ticket with CS agent today since you need it fixed quickly for payment tomorrow

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment not working

CountyDownIeUk — Fri, 15 Jul 2022 17:40:09 GMT

That used to happen before. You would have thought it would have been fixed.

I have had that error happen too .....and the payment went through.

So before you do as others have suggested, check your balance.

Re: Payment not working

Dunkman — Fri, 15 Jul 2022 18:04:23 GMT

@441_

There was a known issue with the payment system, but supposedly it was cleared up earlier this morning. As mentioned, first check to make sure that you were not billed already. Try again, but maybe with a different web browser, clear cache or incognito mode. Or a different device.

If still issues, let the community know.