topic Re: “FORBIDDEN” - PSA don’t have a rep change your email in Get Support

“FORBIDDEN” - PSA don’t have a rep change your email

XAFDX — Wed, 20 Jul 2022 18:36:22 GMT

Just a PSA, I had a rep change my self serve email address yesterday and it immediately broke and I now cannot log in. If I try to a white screen pops up just saying “FORBIDDEN”. Happened to other accounts I know of as well in the same situation. Clearing cookies/private/desktop/multiple browsers does not work. They are escalating to try and fix it, will update if they do.

UPDATE: FIXED - the only way to fix it was to change the email back to what it was before and have the agent assign the temporary password “Public345” (you should change this after you get back into your account).

Re: “FORBIDDEN” - PSA don’t have a rep change your email

softech — Fri, 15 Jul 2022 16:29:40 GMT

@XAFDX Oh this is unfortunate.

So, PM support is on it now? Could be an issue with the new My Account system. Let us know how it turns out

thanks for the head up

Re: “FORBIDDEN” - PSA don’t have a rep change your email

XAFDX — Fri, 15 Jul 2022 16:38:05 GMT

Yes the CS agents have escalated it to the next level and we are awaiting results. I will update if it gets fixed.

Re: “FORBIDDEN” - PSA don’t have a rep change your email

JK8 — Fri, 15 Jul 2022 17:50:57 GMT

@XAFDX @softech

You would think that with the recent change to the self service experience that they could have at least added an option for the customer to change their self service email address themselves.

Re: “FORBIDDEN” - PSA don’t have a rep change your email

softech — Fri, 15 Jul 2022 18:15:58 GMT

@JK8 LoL

At least they add the PIN change back

Re: “FORBIDDEN” - PSA don’t have a rep change your email

XAFDX — Sun, 17 Jul 2022 22:33:32 GMT

Still broken…

Re: “FORBIDDEN” - PSA don’t have a rep change your email

XAFDX — Tue, 19 Jul 2022 18:30:13 GMT

Looks like they don’t know how to fix it, I have been told to wait 5 more days

Re: “FORBIDDEN” - PSA don’t have a rep change your email

softech — Tue, 19 Jul 2022 18:36:46 GMT

@XAFDX wrote:
Looks like they don’t know how to fix it, I have been told to wait 5 more days

I wonder if it is some account migration issue. 🤔

Re: “FORBIDDEN” - PSA don’t have a rep change your email

XAFDX — Wed, 20 Jul 2022 18:36:35 GMT