topic Can't receive calls on LTE in Get Support

Can't receive calls on LTE

zaptor99 — Fri, 15 Jul 2022 15:43:24 GMT

For about a week now, I can't receive or make calls unless I switch my S22 Ultra phone to 3G when I'm at home. I'm in Toronto, leslieville.

I've always had a relatively weaker signal at my condo, but had no problems with calls.

I reset network settings, but no help.

I noticed the dBm when I'm on LTE is -120, while on 3G is around -83. On LTE, I have 2-3 bars, while on 3G I have 4-5 bars.

Can anyone suggest something? I'm still on a 3G speed plan. Thx.

Re: Can't receive calls on LTE

dust2dust — Fri, 15 Jul 2022 15:45:04 GMT

Interesting. I'm having a similar problem also on a Samsung. But my problem is limited to incoming calls just from Public customers. Everything else works fine while sitting on LTE. Changing to 3G made no difference.

The interesting part is that we both have Samsung's.

Re: Can't receive calls on LTE

RossN — Fri, 15 Jul 2022 15:53:41 GMT

@zaptor99 Unfortunately this issue is happening to a lot of people hopefully when VOLTE comes by early September this issue will go away

Re: Can't receive calls on LTE

jor123 — Fri, 15 Jul 2022 16:40:53 GMT

Definitely hope this will happen.

Re: Can't receive calls on LTE

zaptor99 — Fri, 15 Jul 2022 16:43:50 GMT

@RossN Can you please elaborate on how VOLTE fixes this issue? It seems I don't have a strong LTE signal in my area?

Re: Can't receive calls on LTE

RossN — Fri, 15 Jul 2022 16:50:35 GMT

@zaptor99I am sure others can explain better then I but instead of switching to 3g for a voice call it will soon be voice over lte there will be no using 3g anymore for calls