topic Re: I can't access in Get Support

I can't access

comla — Fri, 15 Jul 2022 14:55:06 GMT

I don't remember the email I used

I don't access to the SIM card right now.

I need to recover access to my account.

Please help

NO customer service

comla — Fri, 15 Jul 2022 14:57:33 GMT

I'm pretty sure it is not legal to provide a service like Public Mobile without customer service.

I will double check it.

BUt meanwhile, I would like to know if there is any customer ser ice phone number I can call to

Re: NO customer service

MrSpock — Fri, 15 Jul 2022 14:58:54 GMT

@comla all customer service is online to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: NO customer service

CountyDownIeUk — Fri, 15 Jul 2022 14:58:57 GMT

They do offer customer service. It’s all online.

Re: NO customer service

comla — Fri, 15 Jul 2022 15:03:44 GMT

I tried to use this and when I clicked on the "submit a ticket" brought me to a login page that doesn't work. It has an error. What am I supposed to do?

Re: I can't access

Anonymous — Fri, 15 Jul 2022 15:04:28 GMT

@comla- You will need to contact a customer service rep. Use the Get Help button to chat with Simon, and open a ticket.

Re: NO customer service

comla — Fri, 15 Jul 2022 15:05:17 GMT

No.

See my message above.

To "have customer service" means that the service is provided. To have a set of webs that doesn't even work. And call it a service is not.

Re: I can't access

comla — Fri, 15 Jul 2022 15:05:57 GMT

The login for the ticket doesn't work

Re: I can't access

comla — Fri, 15 Jul 2022 15:06:08 GMT

Any other alternative?

Re: I can't access

Anonymous — Fri, 15 Jul 2022 15:10:22 GMT

@comla- In order to create a ticket, you need to login with your COMMUNITY account. Did you try that?

Re: I can't access

dust2dust — Fri, 15 Jul 2022 15:11:21 GMT

Click on the envelope next to your heart avatar and click the little pencil on paper icon on the left side by Inbox and type cs_agent in the to: and it will pop up with the full name and you can select it and then a subject then the body.

Re: NO customer service

BEER — Fri, 15 Jul 2022 15:26:52 GMT

Just like now most other companies -- customer service is on line chat ---however PM doesn't even offer chat. I believe that if one is not happy with a companies service then instead of wasting their time fighting it they should just switch companies.

Re: NO customer service

comla — Fri, 15 Jul 2022 15:34:58 GMT

"Just like other companies... however PM doesn't" ?

... really? Is just like the others but worst? Doesn't that mean that is not like others?

Also, with the others I have a phone number to call and talk to a human. PM Service is absolutely pathetic.

Re: NO customer service

dust2dust — Fri, 15 Jul 2022 15:37:35 GMT

All this ranting. Just move on. It doesn't sound like this place is a fit for you. Some providers charge for that call. Or you pay more for the service to be able to call someone.

Re: NO customer service

RossN — Fri, 15 Jul 2022 15:38:14 GMT

@comlawe all have a choice if you don't like the online service, there are other companies that will be glad to take your money

Re: NO customer service

comla — Fri, 15 Jul 2022 15:51:56 GMT

@dust2dust

They are taking my money and I can't access to my account.

They are taking my money and I can't talk to a representative.

My complain is totally legit until they stop taking my money.

Please dont' use your prejudices to analise what I'm doing.

My complain is legit. If I receive a 🤬 answer saying "others are the same" I will more likely answer with a 🤬 answer.

Do you know how this would be solved? Offering a proper customer service.

Don't you think?

Re: NO customer service

comla — Fri, 15 Jul 2022 15:45:17 GMT

See above my answer to @dust2dust

Re: I can't access

comla — Fri, 15 Jul 2022 15:48:48 GMT

@dust2dust THANK YOU VERY MUCH.

This is another exampel of a black pattern. We all should sure anyone that is considering Public Mobile as a provider is aware of the fact that they don't have customer service. But some kind of funny webpage where customers can fight each other so they can hide behind a "forum".

This is gold. Thanks.

Re: NO customer service

dust2dust — Fri, 15 Jul 2022 15:49:37 GMT

You have received the suggestions to try to submit a ticket and also to send a private message. I don't usually have much luck with the ticket system so I send a private message. I'm in "talks" with one right now as a continuation of a different problem.

You happen to have arrived at a time of shake-up with a new system. This place has a habit of not fully testing and fixing things before they roll out. Here you are.

Did you port a number in from a different provider? If not then just do a chargeback on the credit card and move on.

Re: NO customer service

BEER — Fri, 15 Jul 2022 15:51:17 GMT

@comla wrote:
"Just like other companies... however PM doesn't" ?
... really? Is just like the others but worst? Doesn't that mean that is not like others?
Also, with the others I have a phone number to call and talk to a human. PM Service is absolutely pathetic.

Why bother -- it is what it is ----Just switch companies.