topic Website not working in Get Support

Website not working

bcarrie2 — Fri, 15 Jul 2022 14:42:15 GMT

Hello,

I just rejoined Public. I paid for the Sim and set it up. The money has been taken from my credit card. But nothing has happened. Phone isn't working. Sim number was correct.

I try to log into my account and it just keeps refreshing the log in page.

I reset the password and still nothing.

Trying to submit a ticket but it keeps taking me to the useless SIMon bot.

Re: Website not working

BKNS27 — Fri, 15 Jul 2022 14:46:12 GMT

@bcarrie2

Did you reboot your phone by powering the phone off then wait 2 minutes and powering back on?

If you ported your old number over to PM, did you reply to the text confirming you are porting over to PM?

Re: Website not working

MrSpock — Fri, 15 Jul 2022 14:51:22 GMT

@bcarrie2 the system is a little wonky with the new upgrades yesterday to open a ticket, to speak to a customer service agent you can send private message to a CS Agent here: https://bit.ly/2GGCJzH