topic Re: Can’t access my account in Get Support

Can’t access my account

HaydonMoffatt1 — Fri, 15 Jul 2022 14:02:59 GMT

I set up an account for my son a few years ago as he was under 12. I had it set to autopay, so never needed to access it. I don’t know which email address I used to set it up… help! We’re going on vacation today and would like to add a US roaming plan on for him

Re: Can’t access my account

MrSpock — Fri, 15 Jul 2022 14:06:21 GMT

@HaydonMoffatt1 hi contact a cs agent, to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Can’t access my account

Meow — Fri, 15 Jul 2022 14:07:00 GMT

If you do not know email used for account, contact agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: Can’t access my account

Dunkman — Fri, 15 Jul 2022 14:16:40 GMT

@HaydonMoffatt1

It will usually take 1-2 hours for CSA to respond.

You might want to check your various email accounts for the welcome to PM email for your son's account.

Another option is to dial 611 on your son's phone. If you know the PIN number of account, you can purchase add on via dialing 611.

Re: Can’t access my account

HaydonMoffatt1 — Fri, 15 Jul 2022 14:18:19 GMT

I tried that and it’s telling me I don’t have access to add them on, even though there’s more than enough money on the account