Need help

Annm1 — Fri, 15 Jul 2022 10:20:28 GMT

The website isn’t letting me sign in, I get an error. I can’t submit a ticket because half of the info I need, I’d need to log into the account which I can’t do. So frustrated.

Re: Need help

esjliv — Fri, 15 Jul 2022 10:36:24 GMT

@Annm1 - if this is due to the latest upgrade, hopefully this gets fixed soon!

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 3+ hours before you try again.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

topic Need help in Get Support

Need help

Re: Need help