topic USA Roaming in Get Support

USA Roaming

FrankAckermann — Fri, 15 Jul 2022 05:32:49 GMT

I just paid for the USA roaming add-on, but I can't get it to work in the USA! Do I need to activate it first, and if so, how?

Thanks

Frank

Re: USA Roaming

Dunkman — Fri, 15 Jul 2022 04:54:11 GMT

@FrankAckermann

With the new self service account, it should a simple one step process. Once you purchase the add on, it is automatically activated. Did you get a welcome USA text from PM? Do you seen either signal from T mobile or AT&T mobile?

Here is some more information:

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

Re: USA Roaming

dust2dust — Fri, 15 Jul 2022 05:25:24 GMT

Set the network to T-Mobile. Turn on roaming data. If you got roaming talk then you could even try setting the phone to 2G.

Texting and data should work on either AT&T or T-Mobile.

USA Roaming

darlicious — Fri, 15 Jul 2022 07:24:15 GMT

@FrankAckermann

Turn on roaming. Reboot your phone. Manually select either AT&T or T-Mobile (voice services will only work with T-Mobile).

According to T-Mobile's website in areas where there is no 3G network but has 2G network coverage your phone will automatically drop to 2G when recieving or sending a call. However you will not be able to use your mobile data or text during the voice call. You may find this post helpful....

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202