topic Re: Phone porting in Get Support

Phone porting

gbranscombe — Mon, 04 Jul 2022 17:30:51 GMT

Is there a number that i can call customer service

Re: Phone porting

dust2dust — Mon, 04 Jul 2022 17:31:55 GMT

There's a Telus porting help line but what's the problem?

Re: Phone porting

hTideGnow — Mon, 04 Jul 2022 17:37:29 GMT

HI@gbranscombe Yes, there is one, I will message you the phone number . Check the envelope icon on top right

Re: Phone porting

MrSpock — Mon, 04 Jul 2022 17:39:14 GMT

@gbranscombe All customer service help here is online do you have a problem with porting issue?

Re: Phone porting

gbranscombe — Mon, 04 Jul 2022 17:38:58 GMT

i have not received anything yet

Re: Phone porting

hTideGnow — Mon, 04 Jul 2022 17:38:59 GMT

@MrSpock wrote:
@gbranscombe

clicked too fast?

Re: Phone porting

hTideGnow — Mon, 04 Jul 2022 17:39:47 GMT

@gbranscombe wrote:
i have not received anything yet

Hi @gbranscombe just sent.. check again

Re: Phone porting

gbranscombe — Mon, 04 Jul 2022 17:42:57 GMT

Got it .. Another problem i have set up account but will not take my username or email and password as i sign in . I go to reset password and it doesnt recognize my email or username . the account was activated

Re: Phone porting

hTideGnow — Mon, 04 Jul 2022 17:45:29 GMT

@gbranscombe wrote:
Got it .. Another problem i have set up account but will not take my username or email and password as i sign in . I go to reset password and it doesnt recognize my email or username . the account was activated

HI @gbranscombe You activate yourself via online activation? or in-store?

is the sim card currently working? at least able to make outgoing calls? Yes, incomign could be problem until porting is completed but outgoing should work

I suggest you to open ticket with PM to get the login thing resolved:

private message to the CS Agent"

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Phone porting

gbranscombe — Mon, 04 Jul 2022 17:52:00 GMT

i did not activate my sim yet

Re: Phone porting

hTideGnow — Mon, 04 Jul 2022 17:53:27 GMT

@gbranscombe wrote:
i did not activate my sim yet

oh@gbranscombe That's why you cannot login

If you were here before and your account closed or non payment for 90 days, your account would have been closed and you won't be able to login

So, you try to activate and port into PM?

Re: Phone porting

dust2dust — Mon, 04 Jul 2022 18:17:46 GMT

When you get your sim then click the Activate link at the top of this page and walk through the activation. You can port your number during the activation or choose to do it afterwards.

Don't forget to use a referral code to get a $10 credit 3 days later.

Phone porting

gbranscombe — Tue, 05 Jul 2022 15:15:50 GMT

How do I reinitiate porting as the 90 minutes has expired and i have not received a text from public mobile . Thank you

Re: Phone porting

Yummy — Tue, 05 Jul 2022 15:19:25 GMT

Are you porting IN or OUT of PM?

If you missed the PAT (porting authorization text) SMS from previous carrier, then can call the Telus/PM porting number which I'll send you via private message (check your community inbox) and they will be able to request another authorization SMS to be sent so it's important to keep the old SIM in his phone in order to respond with a Yes to that SMS

Re: Phone porting

MrSpock — Tue, 05 Jul 2022 15:19:06 GMT

@gbranscombe

I will send you the number to call Telus porting department they will help you

Re: Phone porting

softech — Tue, 05 Jul 2022 15:20:10 GMT

@gbranscombe There is a porting support team you can talk to live support to re-trigger the porting. I will private message you the phone number. Check the Community inbox for the message

Re: Phone porting

gbranscombe — Tue, 05 Jul 2022 15:27:08 GMT

Thank you and I did call telus porting and is has been initiated again . i received the text and responded yes so that should work ..

Re: Phone porting

gbranscombe — Tue, 05 Jul 2022 15:27:21 GMT

Thanks

Re: Phone porting

gbranscombe — Tue, 05 Jul 2022 15:27:51 GMT

Thank you and I did call telus porting and is has been initiated again .

Re: Phone porting

gbranscombe — Wed, 06 Jul 2022 14:44:12 GMT

Had to call Telus again and it took 12 hours to port my number over but at least it is done now . They had to create another ticket ..