topic Re: Cannot update card payment information in Get Support

Cannot update card payment information

Sherrya — Fri, 15 Jul 2022 02:31:12 GMT

The system will not update card payment information

Re: Cannot update card payment information

hTideGnow — Fri, 15 Jul 2022 02:33:04 GMT

HI @Sherrya

Yes, there are many complains about this today,

open ticket with CS Agent and have them to check or help to add it for you

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot update card payment information

ShawnC13 — Fri, 15 Jul 2022 02:37:49 GMT

@Sherrya wrote:
The system will not update card payment information

@Sherrya I know Jade has said that to remove a card from autopay you need to contact the CSA's, so I am going to think that to update a card you are removing one and adding the new one. So I would raise a trouble ticket with the CSA for assistance. A link is in my signature

Re: Cannot update card payment information

dust2dust — Fri, 15 Jul 2022 02:45:51 GMT

Try a different browser or device or use incognito or clear cache and cookies.

It works for me.

Re: Cannot update card payment information

J_PM — Fri, 15 Jul 2022 15:21:58 GMT

@Sherrya Thank you for sharing this experience with Community. We detected an issue impacting the process to update credit information. This has now been resolved. Please try again for a successful change.

Thank you