topic Re: Cannot receive calls in Get Support

Cannot receive calls

GeorgeVol — Fri, 15 Jul 2022 01:23:48 GMT

Hello,

I activated my sim yesterday, but cannot receive calls.

I can receive sms and make calls, but cannot receive.

My previous provider is FIDO. I transferred the number.

What do I do?

Re: Cannot receive calls

BKNS27 — Fri, 15 Jul 2022 01:27:42 GMT

@GeorgeVol

Did you reply to the text with the Fido SIM in your phone? There is a 90 minute window for you to reply to complete the porting.

If you missed this step, contact a CS_Agent to restart the porting process.

If you did reply to the text, just reboot your phone by powering the phone off then wait 2 minutes and power the phone back on.

Re: Cannot receive calls

Dunkman — Fri, 15 Jul 2022 01:28:52 GMT

@GeorgeVol

Did you respond to Fido's confirmation text for porting? Ie. keep your Fido SIM card in your phone until you got the port request text.

What happens when you put in your Fido sim card? Still working?

Might be a porting issue. However, if your port was stuck, you would not be able to receive both talk and text. But you are able to receive texts. Are you using iMessage or RCS chat (android)?

Re: Cannot receive calls

GeorgeVol — Fri, 15 Jul 2022 02:02:42 GMT

We missed 90 min frame. How do I contact an agent?

Re: Cannot receive calls

GeorgeVol — Fri, 15 Jul 2022 02:05:25 GMT

Yes, Fido is still working. We missed 90 min frame. Called Fido, they said I suppose to contact provider to resend the request. How do I do it?

Re: Cannot receive calls

softech — Fri, 15 Jul 2022 02:06:15 GMT

@GeorgeVol

there is a number you can call to live support , I will message you the phone number. Check the Community inbox on top right, envelope icon.

But the team closed tonight already, call tomorrow morning

Re: Cannot receive calls

computergeek541 — Fri, 15 Jul 2022 02:07:35 GMT

@GeorgeVol wrote:
We missed 90 min frame. How do I contact an agent?

A customer support agent at Public Mobile is contact by opening at ticket at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After providing some information about your issue to the chatbot, there are eventual options to contact the customer support agent.