topic Re: Service in Get Support

Service

pmobileComunity — Fri, 15 Jul 2022 01:25:09 GMT

Using Public Mobile fm same location since December 2021. Never had No Signal issues.Having signal & connectivity issues since Friday 08/07/2022.Some time No signal, Only One Signal bar or Max 2 Signal Bar.

Re: Service

Dunkman — Fri, 15 Jul 2022 01:32:44 GMT

@pmobileComunity

A few basic troubleshooting advice:

Maybe try rebooting your phone.

Network reset of phone.

Re: Service

hTideGnow — Fri, 15 Jul 2022 01:37:48 GMT

Why my replies keep disappear??

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HI @pmobileComunity Yes, it could happen

You have rebooted your phone yet?

Do you have another phone to test the PM Sim? just want to see if it is device problem

Check Telus outage map : TELUS Service Status

last, open ticket with PM CS Agent so they can double check any local problem

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

pmobileComunity — Sun, 24 Jul 2022 01:54:18 GMT

Thanks Dunkman

Problem was resolved

Turn off the phone

Remove SIM

Put back SIM

ReBoot phone

Network Reset of the phone

Changing Network from 4G to 3G

Re: Service

computergeek541 — Sun, 24 Jul 2022 01:55:59 GMT