topic Re: incorrect text from Public Mobile in Get Support

incorrect text from Public Mobile

GandL — Thu, 14 Jul 2022 23:49:13 GMT

I got a text from Public Mobile saying that my plan was due for renewal and that there are insufficient funds in my account to renew my plan. My plan is $13 and I have $42 credit in my account. What's going on?

Re: incorrect text from Public Mobile

Timer — Thu, 14 Jul 2022 23:50:35 GMT

@GandL

just ignore this message

Re: incorrect text from Public Mobile

softech — Thu, 14 Jul 2022 23:50:59 GMT

@GandL ignore the text, it was sending to everyone whose plan renewing soon without checking if they really have enough fund or Autopay setup. Just ignore if you know you are ok

Re: incorrect text from Public Mobile

dust2dust — Thu, 14 Jul 2022 23:51:08 GMT

Just ignore it. You have a balance so it's obviously sent in error. The system is still getting through the new update. The testing was quite apparently way sub-par.

Re: incorrect text from Public Mobile

MrSpock — Thu, 14 Jul 2022 23:51:43 GMT

@GandL hi that text has been sent out in error the last few days,just ignore it

Re: incorrect text from Public Mobile

Yummy — Fri, 15 Jul 2022 00:16:48 GMT

It was done by nasty hackers so people can come here, post panic questions and generate response of those who never sleep so they can get more Bravos.

Re: incorrect text from Public Mobile

JL9 — Fri, 15 Jul 2022 03:03:18 GMT

They are renowned for inaccurate messages in error for stuff like that or data, or minutes. You can disregard

Re: incorrect text from Public Mobile

dust2dust — Fri, 15 Jul 2022 03:06:35 GMT

@JL9- I've never had erroneous texts for 10 minutes or texts left.

Re: incorrect text from Public Mobile

JL9 — Fri, 15 Jul 2022 03:08:05 GMT

Me neither knock on wood but a ton of customers have based on just posts on the community so it's definitely a thing and it's not just one messages it happens for a few different areas

Re: incorrect text from Public Mobile

dust2dust — Fri, 15 Jul 2022 03:10:13 GMT

@JL9- I was addressing your "minutes". I agree with all the others that seem to be erroneous.

Re: incorrect text from Public Mobile

JL9 — Fri, 15 Jul 2022 03:12:46 GMT

Many claim they receive texts or messages saying they cannot call or they reached their minutes limits even when they have unlimited calling.