topic Re: No account access in Get Support

No account access

AMaulhardt — Thu, 14 Jul 2022 23:27:53 GMT

I can't sign into my account. I get a notification window that my password is not correct, which it is. Furthermore, I cannot change my password because the 6-digit number is not sent to my phone. What is the solution?

Re: No account access

Timer — Thu, 14 Jul 2022 23:34:44 GMT

@AMaulhardt

contact to support team to reset password by CS_Agent

Re: No account access

RossN — Thu, 14 Jul 2022 23:40:54 GMT

@AMaulhardt

contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email password reset

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: No account access

dust2dust — Thu, 14 Jul 2022 23:49:46 GMT

There's an email option as well. Type in your account email and it will send the code there.