topic Re: Credit card in Get Support

Credit card

gbranscombe — Thu, 14 Jul 2022 21:27:10 GMT

I've tried 3 different credit cards and I cant activate my sim . Ive started the process 5 times with no success. Is the system down ? Any ideas? Thanks

Re: Credit card

hTideGnow — Thu, 14 Jul 2022 21:29:53 GMT

HI @gbranscombe

there seems to lots of credit card issue with the new My Account system.

But you tried many times and maybe a Fraud lock is triggered. Please open ticket with PM CS agent and they can check it.

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit card

MrSpock — Thu, 14 Jul 2022 21:30:05 GMT

@gbranscombe hi did you try using a different browser try secret or ingognito mode

Re: Credit card

esjliv — Thu, 14 Jul 2022 21:30:15 GMT

@gbranscombe - are you passing the payment section within the activation process?

If so, insert the SIM and see if you have any services.

IF you have not past that section, try to click this link to use the: Public Mobile Online Activation Assistance

If your card did get charged and you are wondering if activation took place, contact CSA.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Credit card

darlicious — Thu, 14 Jul 2022 21:33:25 GMT

@gbranscombe

Check your credit card. Have you been charged for the plan? More than once? If so and the sim card does not work once rebooting your phone and/or you have been charged more than once on your card contact customer support to reprovision your sim card and/or refund the excess charges on your card.

Edit:

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Credit card

gbranscombe — Thu, 14 Jul 2022 21:34:53 GMT

Yes I did. Tried it all. It just says there are errors in the info.

Re: Credit card

hTideGnow — Thu, 14 Jul 2022 21:36:10 GMT

@gbranscombe wrote:
Yes I did. Tried it all. It just says there are errors in the info.

HI @gbranscombe could be the system, there are quiet number of posts about trouble with credit card

Open ticket if you have not done yet

Re: Credit card

gbranscombe — Thu, 14 Jul 2022 21:36:41 GMT

It just doesn’t take the payment info in different browsers etc.

Re: Credit card

Timer — Thu, 14 Jul 2022 21:47:43 GMT

@gbranscombe

clear cache and cookies and use one page inPrivate mode,

or contact to support team by send a private message to CS_Agent

Re: Credit card

gbranscombe — Thu, 14 Jul 2022 21:40:45 GMT

No I am not getting past payment info.

Re: Credit card

gbranscombe — Thu, 14 Jul 2022 21:52:07 GMT

No success

Re: Credit card

gbranscombe — Thu, 14 Jul 2022 21:52:49 GMT

Already have. Thanks

Re: Credit card

gbranscombe — Thu, 14 Jul 2022 21:53:59 GMT

Will do. Thanks.

Re: Credit card

computergeek541 — Fri, 15 Jul 2022 06:00:12 GMT

@gbranscombe wrote:
Already have. Thanks

@gbranscombe

As I have already noticied this being done a couple of times, please do not accept your own posts as solutions.

Re: Credit card

KarenVey — Mon, 17 Oct 2022 01:57:19 GMT

i had huge problems with ms edge, switched to firefox and the payment went through instantly, just a thought

Re: Credit card

hTideGnow — Mon, 17 Oct 2022 02:01:40 GMT

Good tips @KarenVey

but sometimes, it is not Edge or Chrome, it just you need to keep changing browser, keep clearing cache or keep using Incognito mode