topic Re: payment in Get Support

payment

Vernon1 — Thu, 14 Jul 2022 21:29:11 GMT

Been using the same credit card for years and always using Autopay. Today I got a text saying my payment is due July 16 and there are insufficient funds in your account.

I checked and my usual credit card is still in your system and shows as active. However, I tried to re install it and got a message, unable to process you payment at this time. Tried another credit card and got the same answer.

What am I to do if I cannot get the credit card in the system before tomorrow. Leaving on holidays and really need for my phone to be in operation.

thanks,

nadia

Re: payment

MrSpock — Thu, 14 Jul 2022 21:36:05 GMT

@Vernon1 hi it is a glitch in the system the texts are sent out in error just ignore the message if your cc is good just leave it

Re: payment

esjliv — Thu, 14 Jul 2022 21:34:25 GMT

@Vernon1 - wait an hour to try again. When you do try opening a tab in incognito mode to enter it, and ensure you are registered for autopay.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: payment

Timer — Thu, 14 Jul 2022 21:39:49 GMT

@Vernon1

in your account have on autopay then ignore those messages,

or can't add new credit card send a private message to CS_Agent

Re: payment

hTideGnow — Thu, 14 Jul 2022 21:38:01 GMT

HI @Vernon1 No worry. The new My Account system is sending the sms to everyone renewing soon. If you have Autopay setup, just ignore the text

payment

darlicious — Thu, 14 Jul 2022 21:43:46 GMT

@Vernon1

Did hou remove the card? Or is there still one on file? As long as you are on autopay you will be fine. If you want extra assurance and it wont process a payment purchase a pm voucher and add it via 611 on your phone. That will guarantee renewal. Read this post on vouchers....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Voucher/td-p/830028

Re: payment

Lisaschultz79 — Thu, 14 Jul 2022 23:48:18 GMT

That’s so strange! I got the same text too! I have been using the same credit card for auto payments as well. I really hope it’s a glitch in the system!

Re: payment

electrical2771 — Fri, 15 Jul 2022 00:29:20 GMT

Perhaps PM should stop fixing things that are not broke? Why the new web pages????? And the ultimate insult is the 2 step authentication?????? ..........and why dredge up the free data/voice bonuses from Dec. 2020 and Dec. 2021 that may have been used up for many months now?