topic Re: Email address incorrect in Get Support

Email address incorrect

hudson — Thu, 14 Jul 2022 20:49:23 GMT

Hello,

I'm having difficulties paying my bill, because the email address that is associated with my phone number was entered incorrectly at the store level last month when I activated this line. Can someone please help reset the email address so I can pay the bill online and in time.

Thank you

Re: Email address incorrect

hTideGnow — Thu, 14 Jul 2022 20:51:41 GMT

Hi @hudson

please open ticket with CS agent, they will validate and update the email for you:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Email address incorrect

Timer — Thu, 14 Jul 2022 21:03:15 GMT

@hudson

go to your private message and type CS_Agent