topic Re: $15 plan existing and new. in Get Support

$15 plan existing and new.

CountyDownIeUk — Thu, 14 Jul 2022 20:28:52 GMT

Where do I see in the new My Account what my plan is? And where does it show that I have unlimited inbound calls.

Re: $15 plan existing and new.

Timer — Thu, 14 Jul 2022 21:09:22 GMT

@CountyDownIeUk

in new site not have yet.

Re: $15 plan exiting and new.

CountyDownIeUk — Thu, 14 Jul 2022 20:30:41 GMT

Like I said where does it say unlimited inbound?

Re: $15 plan existing and new.

darlicious — Thu, 14 Jul 2022 20:36:11 GMT

@CountyDownIeUk

In your account under plans and add ons.

Edit: 2nd Edit: I see what you mean it doesn't specify....not even on the minute counter.

Re: $15 plan exiting and new.

Timer — Thu, 14 Jul 2022 20:38:18 GMT

@CountyDownIeUk

you mean incoming call

i can't found it,
i think tried to contact to support team.

Re: $15 plan existing and new.

CountyDownIeUk — Thu, 14 Jul 2022 20:38:42 GMT

Unlimited INBOUND CALLS I don’t see.

Re: $15 plan existing and new.

hTideGnow — Thu, 14 Jul 2022 20:41:20 GMT

Hi @CountyDownIeUk

Oracle confirmed yesterday that there is no change to our plan. It is just the new site missed the description to the unlimited incoming. Again, you still have it.

Re: $15 plan existing and new.

fujiyama — Thu, 14 Jul 2022 20:44:39 GMT

Interesting... There are no “unlimited incoming calls” mentioned in self serve or on the main site plans page (Shop > Plans). I never noticed this lol

Re: $15 plan existing and new.

CountyDownIeUk — Thu, 14 Jul 2022 20:48:18 GMT

It used to show hidden away under PLAN.

And if I recall on my payments…. But not sure.

Any way I think we all want to see it somewhere on the site.

Re: $15 plan existing and new.

webhead888 — Thu, 14 Jul 2022 20:55:59 GMT

I asked the same question on Chat and Rep was useless.

He said I had to send my Question to Support.

I hope it's still there, Unlimited Incoming Calls.

And that it's a System Glitch on the New Website.

Re: $15 plan existing and new.

hTideGnow — Thu, 14 Jul 2022 20:59:00 GMT

Hi @webhead888 it is there still for sure, no worry

Re: $15 plan existing and new.

shimdog — Thu, 14 Jul 2022 21:57:59 GMT

I believe all plans have unlimited inbound calls

Re: $15 plan existing and new.

CountyDownIeUk — Fri, 15 Jul 2022 00:19:24 GMT

@hTideGnow wrote:
Hi @CountyDownIeUk

Oracle confirmed yesterday that there is no change to our plan. It is just the new site missed the description to the unlimited incoming. Again, you still have it.

@hTideGnow

During this time of turbulence on the new web site, with all dues and respect, I don't care who "says" what. I want to see it on My Account as did before....before it gets lost and forgotten and "who said what?? Oh that is not a credible source."

Re: $15 plan existing and new.

CountyDownIeUk — Fri, 15 Jul 2022 00:24:54 GMT

@webhead888 wrote:
I asked the same question on Chat and Rep was useless.
He said I had to send my Question to Support.

I hope it's still there, Unlimited Incoming Calls.
And that it's a System Glitch on the New Website.

@webhead888

My opinion only.....a ChatBot at an FI, Telus, PM is a waste of time with a bunch of "no answers". At this point if I did go to Chat...I am not looking for a phone setting but have a real issue. So far no issues I have had, have been a loss of service. So I use the direct link to a CSA and wait it out. It has always worked well.

Re: $15 plan exiting and new.

CountyDownIeUk — Fri, 15 Jul 2022 00:26:22 GMT

@Timer wrote:
@CountyDownIeUk
you mean incoming call
i can't found it,
i think tried to contact to support team.

@Timer

Hi there ..... yes as in my OP. INCOMING CALLS.

Re: $15 plan existing and new.

CountyDownIeUk — Fri, 15 Jul 2022 02:56:21 GMT

So the plans .... have been updated to reflect inbound calls.

Re: $15 plan existing and new.

dust2dust — Fri, 15 Jul 2022 03:04:57 GMT

On the plans page. Still not in the account.

And if it's still supposed to be there, neither US calling on the plans page.