topic Re: Cancel Plan in Get Support

Cancel Plan

Greengang — Fri, 15 Jul 2022 06:12:46 GMT

I have a public mobile account with 2 mobile plans attached to it. I want to cancel the main account phone plan but keep the 2nd phone plan account. Is this possible without cancelling both and starting new?

Thank you,

Re: Cancel Plan

dabr — Thu, 14 Jul 2022 20:04:10 GMT

@Greengang Each phone/number/account is separate from each other at PM.

Remove your payment card or don't add any more funds to the account you don't want and 90 days from suspension of non payment, that account will close and number deactivated.

Re: Cancel Plan

MrSpock — Thu, 14 Jul 2022 20:06:17 GMT

@Greengang you can only have one account per phone number if you don't remember an email for one of them you will need to contact a cs agent you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Cancel Plan

Dunkman — Thu, 14 Jul 2022 20:07:02 GMT

@Greengang

Each separate account should have its own email address. If you have two accounts to one email address, you will need to contact customer service agent to separate the accounts and then help cancel one of the accounts.

Re: Cancel Plan

Timer — Thu, 14 Jul 2022 20:08:34 GMT

@Greengang

yes possible the service in here is prepaid and each account is separate from other,

if your number need to port out you need your account is will be activa and remove the autopay from that account and when you port out then that account will be automatically closed.

Re: Cancel Plan

darlicious — Thu, 14 Jul 2022 20:14:32 GMT

@Greengang

Did you activate these two plans/accounts at the same time and use the same email? Can you access each account or only one of them? You will need to contact customer support with a secondary email so they can be separated and then you can remove the payment info from the unwanted account.

If you activated them before January 25th of this year and have the old $$ rewards program on both then someone you know or a member here may want to take over the account that you no longer want. Otherwise it will be cancelled and deactivated 90 days after the last paid day of service.

Re: Cancel Plan

Greengang — Thu, 14 Jul 2022 20:37:20 GMT

Thank you. I will have my son log in because he does have his own email and password. I want to keep my phone number and transfer to a new provider. I'm assuming public mobile doesn't get involved in any of that process, correct?

Re: Cancel Plan

Greengang — Thu, 14 Jul 2022 20:40:03 GMT

Can I not just cancel it instead of waiting for the account to deactivate?

Re: Cancel Plan

Greengang — Thu, 14 Jul 2022 20:41:07 GMT

Yes, I did read something about the "autopay". Where do I find that?

Re: Cancel Plan

Greengang — Thu, 14 Jul 2022 20:42:53 GMT

Yes, we do have separate emails and passwords. I think my best bet is to deactivate autopay. I have automatic account withdrawal. If I cancel are there any penalties?

Re: Cancel Plan

dabr — Thu, 14 Jul 2022 20:45:01 GMT

@Greengang Apparently PM now requires you to contact them to have any payment card removed (since yesterday's new self serve account update).

Submit a ticket via chatbot and ask them to remove the card and cancel your account as you no longer need it. Here's a link to chatbot: https://www.publicmobile.ca/en/on/get-help

If unable to submit a ticket, send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel Plan

darlicious — Thu, 14 Jul 2022 20:50:19 GMT

@dabr

What?!! The wording of pre-authorized keeps appearing everywhere and that is not correct in a legal sense....where did this info on removing payment info has to be done by customer support? Doesnt that defeat the pupose of giving us more control over our accounts?

@J_PM

Re: Cancel Plan

dabr — Thu, 14 Jul 2022 20:52:56 GMT

@darlicious Yes, I only became aware of it a little while ago when @benfatto linked to this thread regarding the payment card removal: https://productioncommunity.publicmobile.ca/t5/Get-Support/Remove-Credit-Card/m-p/845058/highlight/true#M570515

Re: Cancel Plan

darlicious — Thu, 14 Jul 2022 21:17:41 GMT

@dabr

Thanks. I posted option #1....put the card on hold for the 12 hours from midnight eastern on day 30 til noon eastern on the day of renewal.

Option #2....If you can access your self serve account then use the spent visa gift card trick used to recieve the $2 autopay reward. I have extras for anyone who needs one.

Re: Cancel Plan

computergeek541 — Fri, 15 Jul 2022 06:15:07 GMT

@dabr wrote:
@Greengang Apparently PM now requires you to contact them to have any payment card removed (since yesterday's new self serve account update).

Submit a ticket via chatbot and ask them to remove the card and cancel your account as you no longer need it. Here's a link to chatbot: https://www.publicmobile.ca/en/on/get-help

If unable to submit a ticket, send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Unfortunately the above is true, and I can confirm that customers are required to contact a customer support agent to remove a credit/debit card from an account.

Re: Cancel Plan

darlicious — Fri, 15 Jul 2022 06:30:12 GMT

@computergeek541

Is this a glitch? Hopefully at the top of the fix it now list?

Re: Cancel Plan

computergeek541 — Fri, 15 Jul 2022 06:36:56 GMT

@darlicious wrote:
@computergeek541
Is this a glitch? Hopefully at the top of the fix it now list?

I don't have information about if it's a glitch or not, but Public Mobile is aware about the opinion of some members about this.

Re: Cancel Plan

darlicious — Fri, 15 Jul 2022 07:45:36 GMT

@computergeek541

Thanks! Its more than just opinion its highly improper. So is the confusing messaging calling autopay "pre-authorized payment".