topic Re: Invoice Request in Get Support

Invoice Request

AWillemen — Thu, 14 Jul 2022 19:45:35 GMT

I would like an invoice that reflects my current address (of which I've updated on my file). I need this to use as proof of residency. Thank you.

Re: Invoice Request

softech — Thu, 14 Jul 2022 19:50:43 GMT

@AWillemen The new My Account has way to download all the transaction with your name and address there, but without showing the tax. Not sure if that is enough for your usage

https://selfserve.publicmobile.ca/en/account/plan/usage-details

if you need proper invoices, please open ticket with PM Support, it might take 2 to 3 weeks:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Invoice Request

Timer — Thu, 14 Jul 2022 19:50:43 GMT

@AWillemen

direct link: https://publicmobile.ca/chatbot.

or Send a private message to the CS_Agent

here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invoice Request

CountyDownIeUk — Thu, 14 Jul 2022 20:02:09 GMT

Change your address. Done.

Go into My Account, payments, date range, custom, enter dates desired, download Then print the PDF file.
Viola!!!!!

Forget about ChatBot!!!!

Finally PM saw the light and you can produce your own statements.

Re: Invoice Request

Dunkman — Thu, 14 Jul 2022 20:03:35 GMT

@AWillemen

Unfortunately, Public mobile's invoice usually will not be good enough for proof of residency. The major reason why is Public mobile does not check identification when people sign up. You could put any name or address you want on the invoice. There is no credit check or id check when customers sign up with Public mobile.

It would be better to use an utlitility bill like gas, electricity, etc.

Re: Invoice Request

darlicious — Thu, 14 Jul 2022 20:29:33 GMT

@AWillemen

Ditto @Dunkman .....it also depends what the proof of residency is for? In addition to utility bills you may be able to use federal, provincial or city tax papers, t-4's or similar paperwork from investments or banking statements, employment insurance, workman's comp, disability or welfare stubs, traffic or parking tickets, immigration paperwork or visa's, home, auto, life or renter's insurance, CPP, pension or child benefit paperwork. Good Luck!

Re: Invoice Request

CountyDownIeUk — Fri, 15 Jul 2022 01:20:38 GMT

@CountyDownIeUk wrote:
Change your address. Done.

Go into My Account, payments, date range, custom, enter dates desired, download Then print the PDF file.
Viola!!!!!

Forget about ChatBot!!!!

Finally PM saw the light and you can produce your own statements.

@AWillemen

oooops sorry still no taxes mentioned. I don't think you will be able to do this from the new and improved site as taxes only appear to show in the TOP UP process and not sure about the new ADD ON purchase process. ( if you will see a screen with taxes like in a TOP UP)