topic Re: Okay, where is the common sense? in Get Support

Okay, where is the common sense?

musicollector — Thu, 14 Jul 2022 18:19:07 GMT

I am sure companies want to make it easier on customers. At least, I hope. So, why is this unwieldy system of having two different authentication systems for the community and the account? Why not combine the two so that only account holders can access the community? Moreover, it has been a nightmare trying to set up the two in LastPass. Public Mobile keeps replacing my Telus account authentication, which I also have separately. Just a suggestion. 🙂

Re: Okay, where is the common sense?

RossN — Thu, 14 Jul 2022 18:22:19 GMT

@musicollector I am not sure why they call it common sense, it’s not too common around here lol

Re: Okay, where is the common sense?

hTideGnow — Thu, 14 Jul 2022 18:26:40 GMT

HI @musicollector

I think the reason is that Community is open for everyone, even people who has not joined yet and would like to ask question

But My Account is strictly for Customers

Talking about insane, My Rewards and My Account should really combined back

Re: Okay, where is the common sense?

dabr — Thu, 14 Jul 2022 18:36:38 GMT

@hTideGnow You mean rewards/my account should go back to how they used to be until a few months ago? 😊

Re: Okay, where is the common sense?

hTideGnow — Thu, 14 Jul 2022 18:42:08 GMT

@dabr Yes, I think they will. I think the Reward page on My Account is a space they would fill it back later. Maybe only my wishful thinking 🙂

Re: Okay, where is the common sense?

musicollector — Thu, 14 Jul 2022 19:40:33 GMT

😀🤣

Re: Okay, where is the common sense?

musicollector — Thu, 14 Jul 2022 19:44:56 GMT

Even if it is open to anyone, it should not affect the members. It would have nothing to do with the logistics of the situation, as we could simply log into one or the other seamlessly. It's just one too many logins we just don't need.

Re: Okay, where is the common sense?

hTideGnow — Thu, 14 Jul 2022 19:47:35 GMT

@musicollector wrote:
Even if it is open to anyone, it should not affect the members. It would have nothing to do with the logistics of the situation, as we could simply log into one or the other seamlessly. It's just one too many logins we just don't need.

HI @musicollector

The developers just taking the easy way of implementing the site

But the Community actually use Khoros, I think it might not have any ways to link the login to another system