topic Re: Login Problems in Get Support

Login Problems

Paulleewogg — Thu, 14 Jul 2022 16:20:11 GMT

Hey all...

I'm trying to sign into my account but your website wont take the password. Pretty sure it's correct, it was saved by google AND it matches the one I have written down.

Anyway, I tried to change it. Public mobile wont send me a text or email with the verification code, so I'm locked out. Odd that neither text nor email will work. Are you guys having trouble at your end?

Re: Login Problems

softech — Thu, 14 Jul 2022 16:21:19 GMT

@Paulleewogg Since you have tried the Reset Password option and not working, please open ticket with PM Support and they will have to reset the password:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Login Problems

Yummy — Thu, 14 Jul 2022 16:29:18 GMT

Did you try different browser?

You should not rush to change password particularly if you are 100% you use correct one.

Try again with different browser and if still does not work you will have to contact agent 😞

Re: Login Problems

Paulleewogg — Thu, 14 Jul 2022 16:32:55 GMT

I haven't but it's the same browser I always use and it's up to date.

I've already submitted a ticket and interestingly enough the verification text for that process worked

Re: Login Problems

Ericantolick — Thu, 14 Jul 2022 19:14:27 GMT

I am having the same issue of not being able to reset my password and m pretty sure I typed the correct one. Have a feeling this new website update in how they do business is sort of crashing on them real quick. Sorry not helpful but I spent over an hour trying to reset my password