topic change phone number in Get Support

change phone number

pcroutch — Thu, 14 Jul 2022 18:33:03 GMT

We are moving and I have to get our home phone disconnected.

We would like to change my current Public Mobile phone number to our land line number.

We want to do it in the correct order so I have not contacted Telus to let them know yet.

What is the procedure to do this please?

Thank you

Pat C

Re: change phone number

RossN — Thu, 14 Jul 2022 18:57:50 GMT

@pcroutch Hi you go into your account and you can change it there ,In your profile go to change number My apologies it is as @dabr says , select Change SIM, from there you get the option to transfer a number . what I said was only to change your number in profile , sorry I am still getting used to the new system 🤤

Re: change phone number

computergeek541 — Thu, 14 Jul 2022 18:36:46 GMT

You're not supposed to contact the Telus landline division to left them know. All steps to get the number transfered to Public Mobile and to get the Telus landline service deactivated are arranged by Public Mobile.

Re: change phone number

dabr — Thu, 14 Jul 2022 18:41:10 GMT

@pcroutch Log into your self serve account and from the Quick Link option, select Change SIM, from there you get the option to transfer a number.

Re: change phone number

hTideGnow — Thu, 14 Jul 2022 18:46:06 GMT

HI @pcroutch A reminder, please note that transferring from landline would take longer, 3 to 7 business days.

Re: change phone number

dabr — Thu, 14 Jul 2022 19:02:35 GMT

@RossN We're all still learning from the new layout. Might take me a few days or weeks! 😁

Re: change phone number

BKNS27 — Thu, 14 Jul 2022 23:29:11 GMT

@pcroutch

Remember to keep your landline Active before putting over to PM.

I made the mistake in cutting my landline first and tried porting over so I had to pick a new number.