topic Re: Can not submit help ticket or update payment method!! in Get Support

Can not submit help ticket or update payment method!!

dspilde — Thu, 14 Jul 2022 17:59:22 GMT

I get this message when I try to update payment method:

Oops! Something went wrong, please try again later.

Re: Can not submit help ticket or update payment method!!

dspilde — Thu, 14 Jul 2022 18:02:05 GMT

I have tried all 4 of our accounts, different browsers...etc...etc...the site is clearly broken and with absolutely zero live human beings in customer service, I just might go back to Virgin at least they have live humans available!

Re: Can not submit help ticket or update payment method!!

hairbag1 — Thu, 14 Jul 2022 18:08:48 GMT

Due to recent "updates"...the PM website is a bit...glitchy for the last day or so. I'd suggest waiting for 24-48 hours for the site to stabilize.

Re: Can not submit help ticket or update payment method!!

dspilde — Thu, 14 Jul 2022 18:14:11 GMT

Thanks hairbag1, I've had zero issues until today. Our business has 4 accounts with Public and I'd love to stay with them but if I can't mange my accounts accordingly we will have to go elsewhere. I'll give it a couple of days and then we and our 4 lines are out of here..lol...Virgin is offering the world at the moment and their customer service is immediate and you get to talk to real time live humans..lol..

Re: Can not submit help ticket or update payment method!!

hTideGnow — Thu, 14 Jul 2022 18:18:18 GMT

HI @dspilde don't give up, open ticket with PM CS agent and let them check.

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can not submit help ticket or update payment method!!

RossN — Thu, 14 Jul 2022 18:19:04 GMT

@dspilde @Hi as mentioned by @hairbag1 it is glitching here today , if you can’t update your cc contact customer service agent they will input it manually

contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email and new password

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Can not submit help ticket or update payment method!!

hairbag1 — Thu, 14 Jul 2022 18:20:42 GMT

I just tried to simulate update Payment Method and seems to work for me at this time. I'm out west...don't know if location has anything to do with it though.

Still...if you were happy with PM in the past, give it awhile before you tap out.

Good luck wherever you land up.

Re: Can not submit help ticket or update payment method!!

MiaElena — Thu, 14 Jul 2022 18:26:44 GMT

I just spent my whole morning trying to resolve the same issue. Unable to update my new credit card number and unable to submit a ticket. I use Safari as my browser on my Iphone as well as laptop. I finally went onto Google Chrome and it worked. Maybe give that a try.

Re: Can not submit help ticket or update payment method!!

dabr — Thu, 14 Jul 2022 18:30:58 GMT

@dspilde Did you try clearing your browser cache/cookies and use incognito/privacy mode or even another browser? But agree that PM's site has been even more glitchier than normal since the rollout of their self serve account yesterday.

Re: Can not submit help ticket or update payment method!!

dspilde — Thu, 14 Jul 2022 18:31:25 GMT

Yes I am in Alberta, and even tried different browsers and still get this message:

Oops! Something went wrong, please try again later.